About Erick F
I support companies in improving their operations and business performance through data analysis, process optimization and automation.
My approach combines business understanding with technical tools (Excel, VBA, Power BI) to identify opportunities, streamline processes and enhance decision-making.
I focus on delivering clear insights and measurable impact on productivity, efficiency and revenue.
Spanish
Native or bilingual
English
Native or bilingual
Remote only
Primarily works remotely
Experience
- RCISales & Customer Experience Team LeaderTELECOMMUNICATIONSNovember 2019 - Today (6 years and 9 months)• • Lead teams of 10–25 agents across multiple sales and customer experience programs.• • Manage key operational KPIs including productivity, revenue, conversion, SLA, ASA, AHT and call abandonment.
- Global AlliedSales AgentNovember 2018 - October 2019 (11 months)• • Managed high-volume sales interactions with U.S. customers.• • Maintained strong conversion rates in a competitive hospitality market.
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Education
- Bachelor's Degree in EconomicsNational Autonomous University of MexicoBachelor's Degree in Economics
- EconomicsMetropolitan Autonomous University