Freelancer profile translated to English.

Description

Passionate about customer relations and business development, I have developed a strong ability to understand customer needs, build trust, and propose tailored and effective solutions.

Through my experiences in call center and telesales, I have developed excellent communication skills, expertise in managing customer interactions, and a proven track record of achieving sales objectives.

Rigorous, responsive, and results-oriented, I adapt quickly to different environments and maintain a high level of quality in customer relations.

Today, I offer my freelance services to support companies in their customer support, customer relations, and business development missions.

Languages

French
Native or bilingual
English
Basic
Malagasy
Fluent

Workplace preferences

Remote only

Primarily works remotely

WEBWORK GEBERICH
Online Sales Operator - Freelance
TELECOMMUNICATIONS
October 2025 - Today (8 months)
Tananarive, Madagascar
Prospecting and qualifying leads in a digital environment. Presenting and selling products online with customer support through to conversion. Handling objections, persuasion techniques, and optimizing closing rates. Tracking sales objectives and continuously improving sales performance.
Telesales / Sales Sales Prospecting Closing Customer Relationship Communication
ADM Value Madagascar
Quality Coach
TELECOMMUNICATIONS
December 2024 - September 2025 (9 months)
Tananarive, Madagascar
Training and coaching customer service and sales agents. Quality control of calls and written exchanges (chat). Implementing and monitoring performance improvement plans. Analyzing quality indicators and producing reports. Leading training and coaching sessions for teams.
Customer Service Quality Control Team Coaching Performance Management Training
ADM Value Madagascar
B2C Call Center Agent
April 2023 - August 2024 (1 year and 4 months)
Managing multichannel customer service (inbound/outbound calls and chat) with a high volume of contacts (up to 48 to 70 customers per day). Handling customer service requests, sales, after-sales service, and complaint resolution. Meeting performance and quality objectives (up to 6.5 calls per hour). Experience in a call center environment with multitasking and high reactivity.
Customer Service Multichannel Customer Support Online Chat Customer Complaint Management Excellent Written and Oral Communication