Erice Dossou-Yovo

Evaluated virus detection capabilities of Virtual Patching by creating an EICAR file to ensure system robustness against threats Managed user-reported phishing and suspicious emails and analyzing threats to improve email security measures Debugged and corrected dependency issues in cybersecurity modules, improving system stability Worked closely with cross-functional teams to implement real-time security measures for data protection

Provided excellent customer service in a fast-paced environment, ensuring customer satisfaction through effective communication and quick problem-solving. Gained experience in team collaboration, working with colleagues to manage peak times and ensure smooth operations. Handled cash registers, processed payments, and managed inventory, developing organizational and multitasking skills. Key Achievements: Improved customer wait time by implementing more efficient workflows. Maintained a high level of customer satisfaction, receiving positive feedback from both clients and supervisors.

I am currently proofreading a 200-page novel due in 2 months, to be delivered fully corrected. A very interesting experience allowing me to leverage my proofreader level obtained after my Voltaire certification (921 points)