Freelancer profile translated to English.

Description

I consider myself a decisive and proactive person, focused on finding effective solutions and anticipating the needs of each client. I stand out for carrying out my work meticulously, taking care of every detail to guarantee quality results and professional service.

I enjoy facing new challenges and adapting to dynamic environments, as they allow me to continue learning and developing new skills. I have the ability to work under pressure and manage high workloads while maintaining organization, responsibility, and commitment to established goals.

One of my main objectives is to understand the needs of each client and deliver results that meet or exceed their expectations. My approach is based on dedication, continuous improvement, and the constant search for solutions that add value and build trust.

Languages

Catalan
Native or bilingual
English
Conversational

Workplace preferences

Remote only

Primarily works remotely

Victransa (Vic)
IT Technician Assistant
June 2015 - September 2015 (3 months)
- Ticketing management.
- Resolution of L1 - L2 Incidents
- Management and repair of Zebra Printers
- Active Directory
- Windows Ticketing HelpDesk printers Active Directory
Cadena de Supermercats Bon Preu (ST. Hipolit de Voltregar):
Network System Administrator
June 2017 - July 2018 (1 year and 1 month)
- L2 - L3 Incident Management
- Symantec Project
- Fortinet firewall change project implementation.
- Vmware
- Veeam Backup
- Networking.
- Office 365
Office 365 Networking - Windows Reporting Firewall
Alvic (Centelles):
Level 1 HelpDesk Technician
December 2019 - January 2022 (2 years and 1 month)
- Customer Service
- Resolution of L1 Incidents
- Help Desk
- SQL Queries
- Remote Connection.
Reporting HelpDesk - Windows Customer service SQL