Freelancer profile translated to English.

Description

Customer Experience & Sales Support – Aviation Sector (Vueling)

Direct customer service for international clients, incident management, onboard sales, conflict resolution, working under pressure, and daily sales targets.

Languages

Spanish
Native or bilingual
Catalan
Native or bilingual
English
Fluent

Workplace preferences

Remote only

Primarily works remotely

VuelingAirlines
Flight Attendant
December 2023 - Today (2 years and 6 months)
Professional management of customer complaints, incidents, and needs. Continuous use of procedures, protocols, and digital tools. Constant communication with different departments for incident resolution. Customer-oriented problem-solving in high-demand environments. Teamwork under pressure and goal-oriented.
customer service Crm basics Customer Experience
DiputaciódeBarcelona
Service Operator
January 2017 - January 2023 (6 years)
User support and administrative assistance. Task organization, incident control, and operational support. Management of documentation and internal procedures.
KilkennyGroup(Ireland)
Digital Marketing Assistant
May 2019 - August 2019 (3 months)
Support in digital marketing actions. Management of basic content and support in online campaigns. Analysis of results and support to the sales team.