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Erica Sylviana RanaivosonES

Erica Sylviana Ranaivoson

Virtual Assistant in Customer Relations

€125/day
Tananarive, MG
3-7 years
Customer Service
Emailing
Customer Relations
Customer Support
Customer Satisfaction

Average response time: 1 hour

Freelancer profile translated to English.
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About Erica Sylviana

Experienced customer advisor for 6 years, specializing in handling customer requests by email and messages. I guarantee clear, fast, and personalized responses to improve customer satisfaction and case follow-up. Available to support your clients with rigor and professionalism.
Energy and Electricity
E-commerce
Retail (Small Business)

  • French

    Native or bilingual

Remote only
Primarily works remotely

Experience

  • ADM VALUE MADAGASCAR
    Customer Advisor – INTERFLORA
    E-COMMERCE
    January 2024 - June 2025 (1 year and 5 months)
    Tananarive, Madagascar
    • Handling customer requests mainly by email (reinforcement during holiday seasons).

    • Efficient resolution of delivery issues and quick responses to customer inquiries.
    • Coordination with the team to ensure smooth and reliable customer service, even during peak periods.
    Customer Service Customer Complaint Management Written Communication Order Tracking Remote Customer Support
  • ADM VALUE MADAGASCAR,
    Customer Advisor
    ENERGY AND UTILITIES
    July 2019 - December 2025 (6 years and 5 months)
    Antananarivo, Madagascar
    • Daily handling of customer requests solely via email and messages for an electricity and gas provider.

    • Personalized customer follow-up to quickly resolve their issues and improve customer satisfaction.
    • Validation and support for emails sent by new agents to ensure the quality of responses.

    • Participation in initiatives aimed at optimizing customer support processes and reducing response times.
    Customer Support Customer Relations Email Assistance Customer Follow-up Service Quality

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Education

  • Bachelor's Degree in Marketing and Business
    IMGAM
    2017
    Licence en Marketing et Commerce
  • Baccalaureate Series A2
    École Catholique Soanierana (SK3MS)
    2013
    Baccalauréat Série A2

Skill set

Zendesk
Odigo

Categories