Freelancer profile translated to English.
Back to original languageAbout Erica
Bilingual FR-EN virtual assistant with over 7 years of experience in customer and administrative support. I assist entrepreneurs and SMEs in managing their customer service, emails, billing, and remote administrative tasks. Organized, rigorous, and solution-oriented, I make your daily tasks simple and efficient.
English
Native or bilingual
French
Fluent
Malagasy
Native or bilingual
Remote only
Primarily works remotely
Experience
- VIVETIC GROUPBilingual Customer Service Representative FR-ENMarch 2021 - December 2025 (4 years and 9 months)Full management of emails, inbound and outbound calls, processing claims and reservations. Incident tracking and technical support for clients. Data entry and updates, client file tracking, and regular reporting. Acquired solid experience in organization, communication, and bilingual French-English customer relations.
- ConcentrixBilingual Customer Service Representative FR-ENNovember 2018 - December 2020 (2 years and 1 month)Management of emails and billing, outbound calls, web content management, and database updates. Coordination with internal teams and client follow-up. Developed skills in organization, rigor, and bilingual professional communication.
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Education
- Master's in Economics of Sustainable Agricultural DevelopmentNational Center for Distance Learning of Madagascar (CNTEMAD)2023Master's in Economics of Sustainable Agricultural Development
- Advanced 2 Certificate Level in2019Advanced 2 Certificate Level in
Categories
- Other