Freelancer profile translated to English.

Description

Trilingual customer service specialist (ES/EN/IT), with a solid track record helping companies provide warm, clear, and personalized experiences. My background as an interpreter and translator allows me to connect with people from different cultures, resolve issues with empathy, and transform every interaction into an opportunity for loyalty. With years of experience in multilingual communication and international customer service, I transform messages into clear, empathetic, and effective experiences. I don't just translate words: I convey intention, trust, and solutions.

Languages

Italian
Native or bilingual
Spanish
Fluent
English
Fluent
French
Conversational
Russian
Basic

Workplace preferences

Remote only

Primarily works remotely

Academia Jupiter,
Teacher, Interpreter, and Translator
September 2024 - Today (1 year and 9 months)
Santiago del Teide, CN, Spain
Group or individual teaching of the English language (A1-C1 Cambridge). Spanish teacher for foreigners (A1-B2), Italian (A1-C2), French (A1-B1). Interpreter in English-Spanish and Spanish-Italian for all levels. Specialized in bureaucratic and medical procedures.
Casino Playa las Americas,
Receptionist and Floor Staff - Customer Service
July 2018 - December 2024 (6 years and 5 months)
Santa Cruz de Tenerife, Spain
Responsible for guest check-in and check-out, handling calls, and assisting customers at all stages. Responsible for cash register, payments, and sales. Responsible for the accounting closing of the Casino's cash register.
Agencia Now Tenerife.
Reservations and Customer Service Manager
November 2018 - July 2020 (1 year and 8 months)
Santa Cruz de Tenerife, Spain
• Efficient management of reservations and high-quality customer service.
• Expert handling of incoming calls, ensuring clear and effective communication.
• Responsible for cash management, billing, and payment processing.