Freelancer profile translated to English.

Description

I am a reliable and customer-oriented Customer Support Specialist with many years of experience in retail and wholesale, as well as in team and department management.

In my main job, I work in customer service daily and am responsible for supporting customers, processing inquiries, complaints, and orders, as well as optimizing internal processes. I place great importance on clear communication, quick solutions, and high customer satisfaction.

Additionally, I have experience in e-commerce and Amazon support, particularly in handling orders, returns, complaints, and customer reviews.

My strengths include:

• Professional customer communication in German and English

• Email, chat, and telephone support

• Structured work and high reliability

• Conflict resolution and complaint management

• Organization and team coordination

I help companies to improve their customer service efficiently, friendly, and sustainably. My goal is to build long-term partnerships and deliver measurable results.

I look forward to getting to know your project and supporting you reliably.

Languages

German
Native or bilingual
English
Conversational

Workplace preferences

Remote only

Primarily works remotely

Flick Fashion GmbH
Department Manager
RETAIL (SMALL BUSINESS)
July 2019 - Today (6 years and 11 months)
Bielefeld, Germany
I am a department manager in wholesale for textile and fashion items with many years of experience in customer service, personnel management, and process optimization.

In my current position, I am responsible for supporting business customers, coordinating orders, processing complaints, and organizing daily business. I place great importance on professional, solution-oriented, and reliable communication.

My strengths include structured work, a high degree of service orientation, and confident handling of customer inquiries via email, telephone, and chat. I also have experience in e-commerce and online customer support (including Amazon).
Customer Care Communication Chat GPT Complaint Management Department Management
Lösekann
Fashion Advisor
RETAIL (SMALL BUSINESS)
July 2015 - July 2019 (4 years)
Bielefeld, Germany
As a fashion advisor, I was responsible for individual customer consultation, active selling, and product presentation. I assisted customers in selecting suitable outfits, professionally handled complaints, and contributed to increasing customer satisfaction. I was also involved in visual merchandising and product care.
Sales customer service Merchandising E-Commerce Amazon Seller Central

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Apprenticeship as a Retail Salesperson
Klingenthal Herford
2013
Während meiner Ausbildung zum Kaufmann im Einzelhandel habe ich umfassende Kenntnisse in Kundenberatung, Verkauf, Warenwirtschaft und Kassenführung erworben. Zu meinen Aufgaben gehörten die professionelle Betreuung von Kunden, die Präsentation und Pflege der Verkaufsflächen sowie die Bearbeitung von Reklamationen. Zusätzlich war ich für Bestellungen, Lagerverwaltung und Inventuren mitverantwortlich. Durch meine Ausbildung habe ich ein starkes Verständnis für serviceorientiertes Arbeiten, Verkaufsstrategien und kundenorientierte Kommunikation entwickelt.

Other

Erdem Yilmaz

German Customer Support, Customer Service

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