Freelancer profile translated to English.

Description

What motivates me? Simplifying business complexity to create solutions that users adopt with satisfaction. Functional architect in approach, Product Owner in execution, I structure, prioritize, and unite. Pragmatic and a facilitator, I anticipate difficulties and bring teams together to achieve the common goal: successful projects.

My strengths:

• Expertise in scoping, implementing, and evolving CRM, web, and mobile projects

• Functional expert in Microsoft Dynamics 365

• Ability to unite teams

• Strong writing, analysis, and synthesis skills

• Autonomous and reliable

• Respect for deadlines, costs, performance, and the quality of services and products delivered

Languages

Spanish
Conversational
English
Fluent
French
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 50km)

RTE - Réseau de Transport d'Electricité
Product Owner CRM Microsoft Dynamics 365
ENERGY AND UTILITIES
February 2023 - Today (3 years and 4 months)
Puteaux, France
Responsible for designing the functional architecture of the solution by translating business needs and challenges into design choices adapted to the platform's capabilities.

Key role:
→ Analysis and interpretation of business needs to define the best design approach
→ Arbitration of functional choices, taking into account technical constraints and Dynamics 365 standards
→ Guardian of the overall consistency of the CRM's functional architecture
→ Interface between business and technical teams to ensure solution/need alignment
Microsoft Dynamics CRM Agile Method Product Management
Bpifrance
Product Owner CRM Microsoft Dynamics 365 and Mobile Applications
BANKING AND INSURANCE
February 2018 - February 2023 (5 years)
Maisons-Alfort, France
Scoping and implementation of evolutions for Microsoft Dynamics 365 Sales CRM - 3000 users - Agile Scrum:

→ Implementation of the prospecting workflow to optimize sales performance
→ Integration of a global search engine based on Elasticsearch
→ Interfacing with the online bank
→ Redesign of KPIs and dashboards with QlikSense integration
→ Implementation of product standard evolutions: new dashboard, forms, business process flow
→ Experimentation with Microsoft Power Apps

Design of a customer relationship management mobile application for iOS & Android - 1500 users - Agile Scrum & UX (Team of 7 people):

Objectives: Allow account managers to access commercial information and interact with a company: Search engine, 360° company view, access and management of their client/prospect portfolio, voice dictation of reports, business card scanning, product offering consultation, push notifications

→ Definition of product vision and alignment with business units
→ Formation, prioritization, and maintenance of the Product Backlog
→ Project management and service center coordination
→ Writing user stories
→ Change management

Mobile Application Project Manager:
→ Implementation and facilitation of the mobile digital committee
→ Management of app distribution on Google and Apple stores
→ Industrialization of build jobs in the software factory
→ Implementation of KPIs with Google Firebase, AppInsight, PowerBI
Implementation of an external service center:
→ Writing the tender, supervising presentations, and contracting
→ Management of the service provider and fixed-price projects
Dynamics 365 CRM Product Owner Mobile Application SAFe
BNP Paribas Real Estate
Product Owner CRM - Microsoft Dynamics
REAL ESTATE
November 2016 - March 2018 (1 year and 4 months)
Issy-les-Moulineaux, France
Within the Real Estate Investment Management (REIM) business unit, implementation of Microsoft Dynamics CRM and management of the project in AGILE mode with the objective of:
→ Improving customer/distributor knowledge with a 360° view
→ Optimizing the follow-up and conversion rate of sales representatives (implementation of sales processes)
→ Automating the monitoring of commercial activity
→ Managing the performance of marketing action plans, customer satisfaction, and improving ROI visibility
Product Management Microsoft Dynamics CRM Team Management Project Management Change Management Functional Specifications Agile Method Functional Acceptance Testing User Experience Design CRM Coordination Level 2 Support Facilitator