Enzo Chacun

Carrying out personal projects and freelance assignments as an IT Support Technician.

Intervening on a wide range of IT needs for individuals and small businesses:

-Maintenance and diagnosis of PCs, laptops, smartphones, and tablets.

-Installation and configuration of workstations, peripherals, and software.

-Level 1 and 2 technical support and assistance, intervening on all types of hardware or software problems.

-Repair and replacement of components (hard drives, screens, batteries, charging ports, keyboards...)

-User account and access rights management, system administration, and remote assistance.

-Setup and configuration of local networks, cabling, and network devices.

-Virtualization and management of virtual machines.

-Basic IT security, data backup, and restoration.

-Hardware monitoring and management, inventory, and preventive maintenance.

These projects have allowed me to develop versatile skills and intervene effectively on all types of IT problems, ranging from hardware troubleshooting to software installation and network system configuration.

-Handling level 1 and 2 incident tickets.

-Installation and configuration of workstations and peripherals.

-Maintenance and diagnosis of PCs, laptops, smartphones, and tablets.

-Replacement of hardware components (hard drive, screen, battery, charging ports, any component).

-Management and monitoring of IT equipment, including stock management and preventive maintenance.

-Configuration and management of Windows, macOS, iOS, and Linux operating systems.

-User account and access rights management via Active Directory.

-Monitoring and preparation of equipment for users.