Freelancer profile translated to English.

Description

Service Delivery & Project Manager with over 10 years of experience in operations management for major international groups such as AXA, Airbus, and ENGIE. I work closely with IT departments in project management & maintaining the operational readiness of infrastructure & services (networks, cybersecurity, applications).

Involved in the construction & application of IT governance, with solid experience in leading teams and complex projects (full lifecycle management, multi-team coordination, adherence to deadlines and budgets).

ITIL & Prince2 certified, I am currently involved in an operational excellence team, where I manage IT processes, ensure their rigorous application within support and project teams, and guarantee strategic alignment while driving continuous improvement and operational transformation initiatives.

All this experience leads me today to also want to deploy and guarantee good DevOps practices within teams to enable IT departments to deliver value to their users and offer maximum visibility on the status of their products.

Languages

English
Native or bilingual
French
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 20km)

AXA Group Operations
Service Ownership Manager
BANKING AND INSURANCE
April 2022 - Today (4 years and 4 months)
Paris, France
Management of governance and third-party vendor and strategic service provider management (contracts, performance, steering committees, working groups, steerco).
Multi-team coordination for Level 1 (India) & Level 2 (Portugal) support.
Facilitation of daily stand-ups for team activity reviews (L1, L2 & L3). (Changes, Incidents, Improvement Plans)
Implementation & improvement of the incident management process.
Provide escalation support for major incidents, contact matrices & RACI.
Management of the project portfolio & non-standard requests for Global Network Services (prioritization, monitoring, delivery, quality).
Ensure alignment of delivered services with the Group's regional and global requirements and standards. (Risks, compliance)
Implementation of the global Demand Management process for Network services.
Ensure overall availability of WAN & telephony services according to SLAs & contractual commitments.
Monitoring of product deployment projects (SDWAN, VoIP, LAN).
Construction & Monitoring of the backlog of continuous improvement initiatives (CIP).
Data Steward for maintaining CMDB data quality.
Implementation, maintenance & development of KPIs related to consumed services via dashboards (Service-Now; Power BI).
Budget monitoring of service consumption (WAN, VoIP, Application licenses).
Management of the network & communication service catalog, intended for entities. (Service-now front end)
Project Management ServiceNow Change Management ITIL Processes Demand Management
Airbus Cybersecurity
SDM Cybersecurity
AVIATION AND AEROSPACE
September 2021 - April 2022 (7 months)
78990 Élancourt, France
Monitoring deployment of an SOC for an international client.
Technical coordination for MSSP integration.
Monitoring deployment projects of SOC tools: Rapid7, NDR probes (Darktrace).
Contribution to definition workshops for detection strategy.
Managerial reporting of deployment monitoring (Project Committee).
Organization of operational handover workshops.
Production of security KPIs.
Participation in the creation of Dashboards.
Implementation of the security incident management process.
Writing of the process documentation.
Guardian of cybersecurity service delivery.
Project Management Cybersecurity SOAR Automation KPIs
ENGIE IT
SDM Infrastructure
ENERGY AND UTILITIES
January 2018 - August 2022 (4 years and 7 months)
93400 Saint-Ouen-sur-Seine, France
Position labeled CDM (Customer Delivery Manager) within the infrastructure service family of the Engie IT entity.
Crisis cell & Incident management.
Management of an infrastructure portfolio of €4M, on behalf of various Engie group entities (Benelux, finance, Networks & Cybersecurity).
Monitoring of infrastructure & Cloud service billing, cost optimization (FinOps).
Budget forecasts, and consumption monitoring (man-days, user volumes, licenses, Cloud).
Writing of service agreements, contractual monitoring of service offerings.
Bid management for infrastructure project scoping.
Contribution to the construction of a service catalog.
Demand management for infrastructure services & validation of associated costs.
Satisfaction surveys.
Steering & operational committees, KPI monitoring.
Coordination of local & offshore operational teams (architects, technical experts, system engineers, hosts).
Contribution to troubleshooting incidents in data centers & cloud (Servers, storage, network).
Presentation of changes in CAB & coordination of operations.
Infrastructure & application project management:
-Deployment of new platforms for NOC services (AIM, Proxy), Cyber (Splunk, EDR).
-AWS & Azure Cloud Migrations: S/4 Hana, Financial Applications, EAI platform, DB Clusters.
-Resource optimization: Decommissioning, relocations.
Management of obsolescence projects (OS & Middleware) & coordination of ad-hoc operations.
Contribution to writing major incident reports & escalation to operational committee.
Monitoring and maintenance of the CMDB within the service scope.
Coordination of infrastructure & service decommissioning.
ServiceNow Microsoft Power BI Cloud DevOps VMWARE SAP HANA