Freelancer profile translated to English.

Description

Freelance Customer Relations and UX Tester with 6 years of experience at Carrefour.

My goal: to help you improve customer satisfaction and the user experience of your site/application.

What I concretely bring you:

- User Testing: I test your site/app and provide you with a clear report with bugs, friction points, and areas for improvement.

- Customer Relations / Support: rigorous and empathetic, I know how to handle demanding clients and de-escalate situations.

- Data Entry and Quality: fast, reliable, 0 errors.

Different from others? I combine Carrefour field experience + a UX approach. I don't just report a bug, I explain its impact on your sales and your image.

Available immediately 100% remote. Proactive and full of ideas.

Let's discuss your project!

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Freelance
UX Tester - User Testing
CONSULTING AND AUDITS
January 2024 - Today (2 years and 7 months)
Levallois-Perret, France
-Conducting user tests on websites and mobile applications.
- Platforms: Usertesting, Trymata, User Interviews.
- UX Analysis: ergonomics, customer journey, bugs, friction points.
- Detailed feedback in voice + written reports delivered within 24 hours.
- Sectors tested: Banking, E-commerce, Health, Applications/Sites.
100% remote, reactive, and rigorous.
User Experience (UX) User Testing Customer Relations Customer Support Data Entry
Carrefour
Customer Relations Advisor
RETAIL (LARGE RETAILERS)
January 2019 - Today (7 years and 7 months)
Levallois-Perret, France
- Welcoming and assisting customers by phone, email, and in-store.
- Handling complaints and resolving daily problems.
- Entering customer data and updating CRM.
- Testing new internal tools, e-commerce sites, and applications.
- Writing clear reports for teams.
Data Entry Customer Relations Customer Support CRM Complaint Management