Freelancer profile translated to English.

Description

With over 10 years of experience in customer relations, I have specialized in data analysis since 2022. My data training is built on solid expertise in understanding needs, information management, and problem-solving.

My goal: to combine a service-oriented mindset with mastery of analytical tools to produce relevant insights and guide strategic decisions.

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Perpignan (up to 50km)

SPM MUTUELLE SANTE PREVOYANCE
Customer Advisor
June 2024 - Today (2 years)
Analysis and management of customer data to drive prospecting, sales, and personalized offer follow-up. Monitoring of commercial performance through key performance indicators (KPIs) to optimize conversion and loyalty processes.
SPM Mutuelle et prévoyance
Data Analyst
BANKING AND INSURANCE
February 2021 - Today (5 years and 4 months)
Casablanca, Morocco
Prospecting, Proposal, Market analysis of Insurance (Health Mutual and Health Provident), Consulting and customer guidance.
INTELCIA COTE D'IVOIRE
Technical Customer Relations Advisor
January 2023 - July 2023 (6 months)
Diagnosis and resolution of remote technical failures, with a structured and data-oriented approach. Analysis of customer needs and behaviors to propose adapted solutions. Clear communication and technical simplification for non-specialized interlocutors.