Freelancer profile translated to English.

Description

Passionate about communication and humanity with over 8 years of professional experience.

Activist and proactive, I enjoy multiplying professional and humanitarian experiences to add value with my expertise and skills. I am a professional who listens to her clients; I do everything possible to understand their challenges in order to better meet their needs and expectations.

I have supported major clients on changes in IT projects related to the workstation (MS upgrade, masterization mode change, relocation, mobility, application upgrade, ITSM PKI change...).

I also work on corporate communication topics: content creation, materials, external and internal events, communication audit and needs assessment, contribution to social media content...

Previously, I also managed several projects, including an awareness campaign on a sensitive topic and a project based on tourism promotion. Perseverance, organizational skills, and motivation have always accompanied me in the success of these projects.

Industry field of expertise

Languages

English
Fluent
Arabic
Native or bilingual
French
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 50km), Bordeaux (up to 20km), Paris (up to 30km)

Groupama SA
Consultant expert coach in change management
BANKING AND INSURANCE
May 2023 - August 2025 (2 years and 3 months)
Paris, France
-Propose comprehensive support plans for IT projects (application redesign, Windows 11 migration, workstation replacement, SCCM to Intune, virtual desktop replacement, chatbot, new client outsourcing acquisition, mobility...).
-Propose support plans for RUN (deployment of new Microsoft versions/tools, process changes, cybersecurity...).
-Contribute to updating the user knowledge base.
-Contribute to the creation of a chatbot for user assistance.
-Study impacts and analyze populations affected by changes.
-Support populations and adjust proposed tools.
-Create and update content on the client's ServiceNow.
-Create and modify SharePoint sites for projects.
-Design processes and facilitate workshops.
-Design communication materials (kits, operating procedures, flyers, training materials, quizzes, videos, animations...).
-Collaborate with technical and business teams on various projects and within the scope of projects and RUN.
-Manage a portfolio of clients and projects.
-Organize and facilitate committees, webinars, and training sessions.
-Pilot and monitor action plans and KPIs.
-Reporting
Change Management Project Management Visual Communication Business Analysis Strategic Planning
Swims
Consultant in strategic marketing and communication
ENERGY AND UTILITIES
May 2021 - November 2021 (6 months)
Paris, France
-Conduct an assessment of the marketing strategy (branding...)
-Benchmark
-Perform a website audit
-Conduct interviews with staff
-Analyze the collected material following interviews
-Draw up a summary
-Develop a marketing and communication plan
-Budget the plan
-Present the results and amend if necessary
Communication Strategy Audit Branding Marketing Plan Creation Needs Analysis
ORANO
Consultant in communication and change management
ENERGY AND UTILITIES
November 2019 - May 2023 (3 years and 6 months)
Paris, France
-Propose comprehensive support plans for IT projects (replacement of ITSM tools, migration of tools or infrastructures, deployments, application redesign, workstation replacement, upgrades, site or data center relocation, change of outsourcing provider, mobility...).
-Propose support plans for RUN (deployment of new Microsoft versions/tools, process changes, cybersecurity...).
-Contribute to updating the user and technician knowledge base.
-Test tool evolutions during transition.
-Study impacts and analyze populations affected by changes.
-Support populations and adjust proposed tools.
-Create and update content on the client's intranet.
-Create and launch emailing campaigns (mail merge, other tools...).
-Design processes.
-Design communication materials (kits, operating procedures, flyers, training materials, quizzes, videos, animations...).
-Collaborate with teams (network, core, cybersecurity, IT department, steering committee...) and business units on various projects and within the scope of projects and RUN.
-Manage a project portfolio.
-Organize and co-facilitate webinars and training sessions.
-Pilot and monitor action plans and KPIs.
Crisis Communication Risk Analysis Communication Strategy Critical Thinking Humanity

Check out Emna's experience

Koch Sandra and 2 other people have recommended Emna

Agatha Frydrych

Backend Java Software Engineer

4.7

(3)

Baptiste Duhen

Fullstack developer

4.6

(4)

Amed Hamou

Senior Lead Developer

(2)

Audrey Champion

Web developer

4.3

(3)

Signup to reveal

Master in Consulting & Expertise in Communication
Université Bordeaux Montaigne - ISIC
2019
-Stratégies et politiques de communication -Sociologie et communication des organisations -Mutations actuelles des organisations -Méthodologie de recherche -Méthodes en études et conseil en communication -Etudes de cas -clients -Expertise pro en communication -Marketing appliquée -Outils digitaux et personal Branding
Bachelor's degree in Business Administration
Institut des Hautes Etudes Commerciales
2017
-Data mining -SI en Marketing -Analyse multivariée et MES -Marketing stratégique -Etude du comportement du consommateur -E-marketing -CRM -Analyse de données qualitatives

Check out Emna's education

Emna D.

Consultant coach in change & communication

About Emna

Experience

Recommendations

These freelancer profiles also match your criteria

Education

Skill set (26)

Categories