Freelancer profile translated to English.
Back to original languageAbout Emmy
Do you want to turn your social networks into a lever for visibility, engagement, and customer acquisition?
I'm here to help you! 🤎
Former sales manager, I learned to understand customer needs, build relationships, and turn interactions into concrete opportunities. I now apply this expertise to community management.
✽ What sets me apart?
- A genuine customer focus: I know how to address your audience, not just talk about your product
- A results-oriented approach, beyond likes and visibility
- An ability to transform engagement into a relationship of trust
- Rigor from sales, serving your digital strategy
✽ What can I do for you?
Strategy
- Audit of your social media presence
- Definition of objectives aligned with your business
- Development of a social media strategy adapted to your target audience
- Implementation of a clear and coherent editorial line
Management & Organization
- Creation and management of editorial calendars
- Daily management of your social networks
- Planning and publication of content
Content Creation
- Creation of engaging content (posts, stories, carousels, Reels)
- Adaptation of content according to platforms and your audience
Community Management & Engagement
- Management and moderation of your community
- Handling messages and comments with responsiveness and customer service focus
- Development of engagement and loyalty
Analysis & Optimization
- Performance monitoring (engagement, reach, interactions)
- Analysis of top-performing content
- Continuous strategy adjustment
- Reporting and recommendations for improvement
With my field experience, I understand what makes people engage, return, and recommend.
Ready to collaborate? 🤝
French
Native or bilingual
English
Fluent
Spanish
Conversational
Can work on-site
Amiens (up to 50km), Beauvais (up to 50km), Compiègne (up to 50km), Paris (up to 10km)
Experience
- Studio Urban DanceCommunity ManagerSPORTSDecember 2025 - March 2026 (3 months)Amiens, FranceI supported the dance studio in developing its digital presence and engaging its community on Instagram.
- Conducted an audit of the Instagram account and provided optimization recommendations (positioning, content, brand image)
- Defined a social media strategy aligned with the studio's objectives (visibility, acquisition, loyalty)
- Designed and managed the editorial calendar
- Created engaging content: writing posts, designing visuals (Canva), and shooting and producing short videos (Reels via CapCut) showcasing classes and events
- Scheduled and published content on social media
- Optimized the Instagram profile (bio, visuals, links)
- Managed the community: moderated comments and private messages, interacted with followers
- Implemented engagement actions (contests, polls, interactive content)
- Monitored performance using Meta Business Suite (engagement, reach, clicks)
- Analyzed results and adjusted content
- Provided monthly reports with recommendations for improvement
- Conducted A/B tests to optimize performance
- Used management and collaboration tools: Notion, WhatsApp, Google Meet
- L'embuscadeCommunity ManagerRETAIL (SMALL BUSINESS)December 2024 - Today (1 year and 8 months)Clermont, FranceI created and developed the digital presence of a local business on Facebook to increase its visibility and attract local customers.
- Created and launched the Facebook page (complete profile setup: visuals, information, branding)
- Defined an editorial line adapted to a local and regular clientele
- Created engaging content: writing posts, visuals (Canva), and highlighting products, services, and events
- Regularly scheduled and published content
- Managed the community: handled comments and private messages, interacted with customers
- Highlighted key events (special offers, new arrivals)
- Monitored performance via Meta Business Suite and adjusted content
- Used tools: Canva, CapCut, Meta Business Suite, WhatsApp
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Education
- Baccalauréat Littéraire (Literary Baccalaureate)Lycée Cassini2013
- BTS Technico Commercial (Technical Sales Associate's Degree)Lycée Jules Uhry2015
Certifications
- Community ManagementWemodo2026