About Emma
English
Native or bilingual
Experience
- Kore.aiSenior AI Backend EngineerTECHAugust 2022 - December 2025 (3 years and 4 months)Orlando, United States• Built end-to-end conversational AI agents handling complex business workflows across 4 product lines, engineering LLM/NLP pipelines tailored to high-stakes enterprise use cases.• Developed scalable Python microservices and REST/GraphQL APIs supporting 50K+ concurrent requests, achieving a 40% reduction in average response latency.• Led full-stack feature delivery by coupling React frontend components with AI-driven backend logic, cutting time-to-feature by 30%.• Collaborated with product, UX, and platform leadership to translate business requirements into production-ready AI solutions, consistently shipping on schedule.• Optimized high-volume deployments to maintain 99.9% uptime across 6+ enterprise channels, improving system resilience under sustained load.• Owned the full SDLC — architecture, implementation, CI/CD, QA, and post-release iteration — for mission-critical conversational AI systems.
- BeejernAI Software EngineerTECHAugust 2020 - June 2022 (1 year and 10 months)Bellevue, United States• Built full-stack AI applications from the ground up across 3 core products, pairing LLM-powered Python backends with React frontends for enterprise user workflows.• Designed and implemented RAG pipelines connected to internal knowledge bases, improving answer accuracy and reducing hallucinations across 10K+ daily queries.• Developed high-throughput FastAPI microservices achieving sub-100ms response times with 99.95% availability under sustained enterprise load.• Integrated third-party platforms and internal tooling to embed real-time automation into existing enterprise ecosystems, eliminating 20+ hours of weekly manual work.• Established logging, tracing, and alerting pipelines that reduced mean time to resolution (MTTR) by 35% across cloud-based production environments.
- Leena AIFull-Stack AI EngineerSOFTWARE PUBLISHINGSeptember 2017 - May 2020 (2 years and 8 months)San Francisco, United States• Built full-stack features spanning data pipelines, backend services, and React/TypeScript interfaces to power customer segmentation and audience activation across enterprise marketing workflows.• Authored Python APIs on top of Snowflake and cloud data warehouses, enabling AI-driven audience generation and real-time data access for 8 marketing teams.• Integrated LLM-based intelligence into core platform workflows, enabling hyper-personalization across 50+ customer segments and expanding automation coverage platform-wide.• Hardened CI/CD pipelines and deployment configurations, reducing release cycle time by 25% and cutting production incidents by 40%.
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Education
- Bachelor's degree in Computer ScienceNanyang Technological University (NTU)2017