Emmanuelle Lemaire

Managed customer retirement requests by analyzing and completing their career records to pay their pensions within the set deadlines and regulatory constraints. Implemented quality customer relations by maintaining contact (outgoing calls) throughout the file processing.

Managed IT procurement needs for teams and handled orders with referenced suppliers: created orders, checked entered data, tracked purchase orders and the validation process. Sent signed purchase orders to suppliers and received and validated invoices before forwarding them to accounting.

Supported companies or third-party declarants in tracking and correcting their nominative social declarations (DSN). Promoted services during incoming and outgoing contacts (calls/emails/SMS...). Maintained customer accounts: processed anomalies, tracked and processed balances, and provided justifications.