About Emmanuelle
French
Native or bilingual
English
Fluent
German
Conversational
Experience
- Gazprom EnergyJunior Product Manager - Work-study in Customer ExperienceENERGY AND UTILITIESSeptember 2020 - September 2021 (1 year)Levallois-Perret, FranceCustomer Area Redesign:~ Optimization and suggestions for improvement of version 1 of the new customer area~ Testing: bug detection, display issues, CRM connections~ UI / UX design: creation of mockups using Figma, Adobe XD~ Creation of new features: cancellation, automatic debit...External Communication:~ Creation and management of the communication campaign for the new customer area~ Creation of visuals using Photoshop and Illustrator~ Creation of sales brochures and sales support materials using InDesign~ Email writingInternal Communication:~ Training of 5 sales representatives on the sales pitch to adopt regarding customer experience~ Facilitation of a workshop for the launch of the new Gazprom Energy brand~ Monthly analysis and dissemination of key performance indicators for the customer experience departmentDigital Marketing:~ Research and analysis of the most suitable emailing solution for the new customer area~ Implementation of a tool for managing customer reviews~ Creation of a customer review page~ Redesign of the interactive invoice~ Writing of frequently asked questions for the FAQ~ Research of themes and topics to cover in articles published in the future CMS~ Monthly management of the billing section~ Monitoring and benchmarking
- TDClicCommunication and Marketing Manager - InternSOFTWARE PUBLISHINGSeptember 2019 - February 2020 (6 months)Caen, France~ Redesign of a showcase website for Boomerang Web software via Wordpress~ Creation of a communication and web marketing strategy~ Creation of the Boomerang Web brand's graphic charter~ Creation of visuals, videos~ Creation of flyers~ Community management~ Prospect phone calls
- Projet entrepreneurialRegional Entrepreneurship CompetitionAGRICULTUREOctober 2016 - April 2017 (6 months)Caen, FranceParticipation in the regional entrepreneurship competition. The objective of this competition was to develop an innovative project over a period of 7 months, for which I had to:- Conduct market research- Develop a Business Plan- Seek partners- Create a video advertisement
Recommendations
Be the first to recommend Emmanuelle
Help this freelancer shine by sharing your experience working together.
These freelancer profiles also match your criteria
Agatha Frydrych
Backend Java Software Engineer
4.7
(3)
2
Baptiste Duhen
Fullstack developer
4.6
(4)
5
Amed Hamou
Senior Lead Developer
4
(2)
7
Audrey Champion
Web developer
4.3
(3)
4
Education
- DUT Techniques de CommercialisationIUT Techniques de Commercialisation de Caen2017Matières étudiées : Communication commerciale • Fondamentaux du marketing • Concepts et stratégies marketing • Marketing opérationnel • E-marketing • Marketing direct et gestion de la relation client • Marketing du point de vente • Entrepreneuriat • Droit des contrats et de la communication • Droit commercial • Droit du travail • Statistiques et probabilités • Economie • Comptabilité de gestion • Gestion financière et budgétaire • Logistique • Conduite de projet • Négociation Vente/Achat • Distribution • Commerce international • Organisation de l'entreprise • Psychosociologie • Anglais • Allemand •TIC • Etudes de marché • Développement des compétences relationnelles • Expression et culture • Management de l'équipe commercial • Stratégie d'entreprise
- BACHELOR Communication et Web-MarketingIpac Bachelor Factory2018Economie de la communication et de la publicité • Gestion budgétaire des projets de communication • Etudes appliquées au marketing et à la communication • Management des stratégies de communication • Management des organisations • Analyse et compréhension du message publicitaire • Management des stratégies événementielles • Droit de la communication • Edition et production print • Fondement du marketing interactif et digitale • Stratégies digitales sur le web • Edition et production numériques web • Audiovisuel • Anglais thématique communication et communication digitale