Freelancer profile translated to English.
Back to original languageAbout Emmanuelle
I specialize in Customer Education projects:
- Launching Academies (LMS)
- Producing video tutorials / practical guides / fun quizzes
- Creating or optimizing Chatbots and help centers
- Deploying an automated customer journey (email, in-app messages)
I am very enthusiastic about discussing new projects.
Emmanuelle
French
Native or bilingual
English
Native or bilingual
German
Fluent
Spanish
Basic
Remote only
Primarily works remotely
Experience
- CarboCustomer Education SpecialistSOFTWARE PUBLISHINGJanuary 2022 - Today (4 years and 7 months)Orange, FranceAt the intersection of ops, marketing, and project management, here are the projects I led at Carbo:
- Launch of Carbo Academy (video training on carbon footprint and tutorials)
- Creation of a customer journey (email automation) via Hubspot, then migration to Customer.io
- Structuring of the help center + creation of guides
- Creation of the Hubspot chatflow
- Creation of a series of fun quizzes on Typeform
- Customer newsletters
- Au Contraire ProductionsWebsite Development (WordPress)ENTERTAINMENT AND LEISUREMay 2025 - July 2025 (2 months)In tandem with a graphic designer, I produced the website for the theater production association. I used Wordpress and Elementor.
- TUMULTCo-founder StartupSOFTWARE PUBLISHINGFebruary 2020 - April 2022 (2 years and 2 months)FranceParticipants of the Hook.vc program, accelerator of the 42 school ☠✊ Tumult, it was the app that made podcasts social and interactive! Each episode had its Chatroom where questions, jokes, info, and discussions appeared (as if live) while listening. Podcasters build a community and receive financial support through golden eggs!
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Education
- Master in Information Systems and Digital Management, Web trackGrenoble Ecole de Management (GEM)2018
- Professional Bachelor's Degree in Publishing and the Book MarketIUT Paris Descartes2014
Certifications
- Google Ads Certification for Search AdvertisingGoogle2020