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Emmanuel AlmaralesEA

Emmanuel Almarales

AI Automation Specialist | WhatsApp Chatbots (Make, OpenAI API)

€180/day
Killa, CO
0-2 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Emmanuel

I am an AI automation specialist focused on improving customer service and operational efficiency for businesses.

I have experience in bilingual customer service, logistics, and team training, which allows me to design automated solutions that truly understand customer behavior.

Currently, I develop intelligent chatbots for WhatsApp and automated flows using tools like OpenAI API and Make.com, helping companies offer 24/7 support, reduce operational load, and increase conversions.

I can help you implement systems that automate responses, manage leads, and optimize internal processes without losing the human touch.

I work remotely and adapt to different industries and needs.
  • Spanish

    Native or bilingual

  • English

    Native or bilingual

Remote only
Primarily works remotely

Experience

  • Freelance
    Independent AI Automation Specialist / Founder
    SOFTWARE PUBLISHING
    January 2026 - Today (5 months)
    Killa, Colombia
    Designing and deploying advanced AI-powered WhatsApp chatbots for businesses using Make.com and OpenAI (GPT-4). My primary goal is helping clients reduce response times to under 5 seconds and fully automate their lead capture process.

    I architect complex, no-code workflows in Make.com that seamlessly connect the WhatsApp Business API with CRMs, Google Sheets, and custom databases. By integrating advanced Prompt Engineering, I build virtual assistants capable of handling natural language queries, qualifying leads 24/7, and routing priority customers to human agents. This ensures zero lost leads and significantly boosts operational efficiency and sales conversions.
    Make.com OpenAI API WhatsApp Business API Prompt engineering AI Automation
  • Leansolution Group
    Logistic Coordinator / Driver Recruitment / Finance Team
    LOGISTICS AND SUPPLY CHAIN
    December 2023 - Today (2 years and 6 months)
    Barranquilla, Atlantico, Colombia
    • ● Managed large datasets and coordinated complex logistics workflows using platforms like Tenstreet and MercuryGate TMS, ensuring precision in driver recruitment and daily operations.
    • ● Optimized data entry and financial reporting processes, processing invoices and payment reports with high accuracy using TriumphPay and MercuryGate TMS.
    • ● Coordinated truck deliveries and managed logistics schedules, streamlining communication between multiple stakeholders to develop a strong foundation for automated workflow design and operational efficiency.
    Logistics Recruitment and Selection Invoicing multitasking
  • Foundever
    Bilingual Agent / Mentor / Learning Specialist
    TELECOMMUNICATIONS
    April 2021 - October 2023 (2 years and 6 months)
    Barranquilla, Atlantico, Colombia
    • ● Provided advanced bilingual customer service and merchant support, analyzing customer interactions to resolve complex issues effectively.
    customer service interpretation Translation Spanish English Trainer Mentorship

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Education

  • Bachelor's Degree in Music
    Universidad del Atlántico
    Bachelor's Degree in Music
  • High School Diploma
    Jorge Nicolas Abello Bilingual School
    2014
    High School Diploma

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