Freelancer profile translated to English.
Back to original languageAbout Emmanuel
I am an AI automation specialist focused on improving customer service and operational efficiency for businesses.
I have experience in bilingual customer service, logistics, and team training, which allows me to design automated solutions that truly understand customer behavior.
Currently, I develop intelligent chatbots for WhatsApp and automated flows using tools like OpenAI API and Make.com, helping companies offer 24/7 support, reduce operational load, and increase conversions.
I can help you implement systems that automate responses, manage leads, and optimize internal processes without losing the human touch.
I work remotely and adapt to different industries and needs.
Spanish
Native or bilingual
English
Native or bilingual
Remote only
Primarily works remotely
Experience
- FreelanceIndependent AI Automation Specialist / FounderSOFTWARE PUBLISHINGJanuary 2026 - Today (5 months)Killa, ColombiaDesigning and deploying advanced AI-powered WhatsApp chatbots for businesses using Make.com and OpenAI (GPT-4). My primary goal is helping clients reduce response times to under 5 seconds and fully automate their lead capture process.I architect complex, no-code workflows in Make.com that seamlessly connect the WhatsApp Business API with CRMs, Google Sheets, and custom databases. By integrating advanced Prompt Engineering, I build virtual assistants capable of handling natural language queries, qualifying leads 24/7, and routing priority customers to human agents. This ensures zero lost leads and significantly boosts operational efficiency and sales conversions.
- Leansolution GroupLogistic Coordinator / Driver Recruitment / Finance TeamLOGISTICS AND SUPPLY CHAINDecember 2023 - Today (2 years and 6 months)Barranquilla, Atlantico, Colombia• ● Managed large datasets and coordinated complex logistics workflows using platforms like Tenstreet and MercuryGate TMS, ensuring precision in driver recruitment and daily operations.• ● Optimized data entry and financial reporting processes, processing invoices and payment reports with high accuracy using TriumphPay and MercuryGate TMS.• ● Coordinated truck deliveries and managed logistics schedules, streamlining communication between multiple stakeholders to develop a strong foundation for automated workflow design and operational efficiency.
- FoundeverBilingual Agent / Mentor / Learning SpecialistTELECOMMUNICATIONSApril 2021 - October 2023 (2 years and 6 months)Barranquilla, Atlantico, Colombia• ● Provided advanced bilingual customer service and merchant support, analyzing customer interactions to resolve complex issues effectively.
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Education
- Bachelor's Degree in MusicUniversidad del AtlánticoBachelor's Degree in Music
- High School DiplomaJorge Nicolas Abello Bilingual School2014High School Diploma