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Emma MaryeEM

Average response time: 1 hour

Freelancer profile translated to English.
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About Emma

I offer a service for managing comments and private messages (DMs) on social media.

I respond to your clients' interactions on platforms like Instagram and Facebook in order to:

  • improve your customer relationship
  • increase your responsiveness
  • leave no comment or message unanswered
  • enhance your company's image

I adapt to your communication tone to respond naturally and professionally, as if you were responding yourself.
Previously a florist, I developed a strong connection with customers, along with a true sense of service and communication.

On a daily basis, I was in direct contact with clients: reception, advice, taking personalized orders, and handling specific requests. This experience taught me to respond quickly, with listening and kindness, while adapting to each situation.

Today, I put these skills to use in the digital world by managing comments and private messages (DMs) on social media, particularly on Instagram, TikTok, and Facebook.

I replicate this same quality of customer relationship online:
✔ quick responses
✔ natural and professional tone
✔ sense of human contact
✔ careful handling of requests


💡 What this brought me

  • excellent customer communication
  • sense of listening and diplomacy
  • stress management and handling of urgent requests
  • ability to build trust
  • French

    Native or bilingual

Remote only
Primarily works remotely

Experience

  • Anger nettoyage-Caudebec-lès-elbeuf (76)
    Versatile Service Agent
    November 2023 - May 2026 (2 years and 6 months)
    Caudebec-lès-Elbeuf, France
    Versatile cleaning agent, customer relations, travel, services, autonomy, flexibility, diligence.
    Customer Relations Autonomy Teamwork Diligence Performance
  • Ajinomoto-Le Neubourg (27)
    Night Worker
    July 2022 - July 2023 (1 year)
    Le Neubourg, France
    Versatile agri-food cleaning agent at night, autonomy, flexibility, diligence, production launch.
    Versatility Perseverance Diligence Reactivity Meticulous
  • ambiance fleurs-Elbeuf (76)
    Florist
    May 2022 - July 2022 (2 months)
    Elbeuf, France
    Florist, customer service, checkout, store management, order taking, customer satisfaction
    Customer Relationship Management (CRM) Goal Achievement Diligence Perseverance Autonomy

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Education

  • CAP/BEP
    CAP/BEP
  • CFA
    2015
    CFA

Skill set

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