Emma Le Manach

Assisted several international sports organizations in preparing and deploying operations related to teams, participants, and competition venues. Transport & Venue Operations: coordinated media/junior shuttles, monitored transport operations and performance KPIs. Team Services & Operations Manager: managed team services (700 people), accommodation, international transport (POE LAX/ONT), catering, laundry, accreditations; managed the administrative and contractual aspects of the hotel contract (~€1.5 million) and suppliers. Transport Operations: managed the official fleet, volunteer drivers, and transfers for over 1,000 participants.

• Welcomed, assisted, and supervised customers

• Provided technical assistance with connection and booking if needed

• Managed boarding order based on bookings and arbitrated if necessary (Juniors)

• Verified bookings and counted passengers / Scanned QR codes

• Assisted drivers (help with Géolite, knowledge of routes and guidance, feedback)

• Reported any issues to the Coordination team

• Updated displays in hotels and on board vehicles

1. Team Accommodation

Negotiated and managed the contract with the official 5-star hotel, including single or double rooms, from 3 days before qualifications until the end of the event

Managed the "Player Services Desk" at the reception (central contact point, display of schedules/timetables, without disclosing private information)

Coordinated upgrades for top seeds, defending champions, and former world No. 1 players

Hotel security (24/7 at reception), Wi-Fi access, gym, and swimming pool

2. Transport

Airport ↔ hotel transfers for all players and their entourage

Dedicated shuttles hotel ↔ competition venue ↔ training areas, timed with the game schedule (first transport 2.5 hours before the first match)

Permanent transport desk at the hotel and on-site

Coordinated transfers for officials in parallel (visas, shuttles, collection schedule)

3. Catering and Laundry

Catering adapted to diets, religions, allergies (recommended times: lunch 11:30 AM - 3:30 PM, dinner 6:30 PM - 9:30 PM)

Daily laundry service (up to 5 items/day), ideally free of charge

Drinks/hydration on the court, in player lounges, and training areas

4. Player Areas (lounge, locker rooms)

Secured Player Lounge with rest/recovery area

Gender-specific locker rooms, individual lockers for each player in the draw (singles and doubles)

Strictly controlled access (no unauthorized entourage/VIPs, no photos/autographs allowed)

5. Accreditations

Operational accreditation center, badge management (roles, access areas, vehicles)

Distribution of credentials with identity verification and conditions forms

6. Contractual and Supplier Management

Managed the hotel contract (~€1.5 million in your case), negotiated services

Coordinated local teams and service providers (transport, catering, hotel security)