Emmanuelle Jacomy

Communication and social media specialist for over 15 years, I focus on two main missions:

Firstly, helping companies and associations develop their communication tools by offering workshops to define their needs and objectives. The goal is also to help them find and choose the best service providers (graphic designers, web agencies, printers...) and to support them during calls for tender and throughout the project.

Secondly, supporting companies in the development or optimization of their online customer service: social media moderation, customer review management...

My areas of intervention:

WEBSITE CREATION AND OPTIMIZATION

• Audit of existing resources

• Workshops to define objectives, target audiences, and content

• Development of the requirements specification

• Support for the tender process (agency or freelancers)

• Project management: monitoring graphic and technical contacts

• Training for website adoption

SOCIAL MEDIA ACCOUNT MANAGEMENT

• Audit of existing accounts

• Development of editorial and graphic charters

• Writing posts and creating visuals

• Training for independent social media use

• Complaint moderation

DIGITAL CUSTOMER RELATIONS

• Audit of digital touchpoints and types of requests/complaints.

• Development of a response charter

• Management of complaints/requests

• Creation of dashboards and analysis tools

COACHING & TRAINING

• Introduction to community management

• Introduction to customer review management

Available for further details.