Freelancer profile translated to English.

Description

Remote assistant specializing in message management and 100% written customer support (Instagram DMs, comments, emails).

I help content creators and small businesses respond faster to their messages, organize requests, and improve customer experience through clear answers and structured follow-up.

Serious, responsive, and comfortable in writing, I implement template responses and simple tools to save time daily.

Available for remote missions, without calls, with communication solely via messages.

Industry field of expertise

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Projet personnel
Digital Content & Organization Management
December 2025 - Today (6 months)
Organization of content and information via digital tools (Google Drive, shared documents).
Structuring written exchanges and managing simple tasks remotely, with a focus on clarity and efficiency.
Digital Organization
Projet personnel
Remote Assistant - DM Management & Written Support
December 2025 - Today (6 months)
Implementation of a remote message management and customer support system:
- Drafting template responses (DMs, comments, emails)
- Organizing requests via a tracking spreadsheet
- Managing tone and responses according to the brand
- Prioritizing requests (urgent / informational / follow-up)
Virtual Assistant