Freelancer profile translated to English.
Back to original languageAbout Emma
I am a Lead Designer, specializing in product and service design, with a touch of no-code. Since 2014, I have been assisting large companies (Nike, Air Liquide, Tag Heuer, Deezer...) as well as startups (Lyv, Owkin, Graph My Tech) in solving their UX challenges.
My goal: to consider the experience as a whole and involve stakeholders to ensure that projects are successful and truly meet user needs.
French
Native or bilingual
English
Fluent
Can work on-site
Paris (up to 50km)
Experience
- DEEZERUser ResearchSOFTWARE PUBLISHINGNovember 2025 - Today (7 months)Paris, FrancePart of Deezer's User Research teams within operational performance teams: qualitative user research (exploratory or evaluative), quantitative research (surveys or in-app), continuous improvement and agentic transformation of working methods
- Ma Formation OfficinaleUser Researcher & Lead DesignerEDUCATION AND E-LEARNINGSeptember 2025 - Today (9 months)Angers, FranceSupporting Ma Formation Officinale on improving the pharmacy customer journey from strategy to pixel: user research, strategic alignment, UX/UI redesign of selected journeys, UX design upskilling of the teams.
- @HaigoLead DesignerJanuary 2019 - Today (7 years and 5 months)Paris, FranceProduct design, Product strategy, Strategic User Research, Service Design, Management and mentoring, Design practice structuring (guidelines, tools, process), Teaching
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Education
- Advanced Product Design training@Thedesigncrew2022Advanced Product Design training
- Master in Marketing, Design and Creation@Audencia2016Master in Marketing, Design and Creation