About Emilio
French
Native or bilingual
English
Native or bilingual
Experience
- ProxifySolutions ArchitectAugust 2024 - Today (1 year and 10 months)Stockholm, Sweden
- Management of the Microsoft 365 cloud infrastructure, including SharePoint, Teams, OneDrive, and Outlook.
- Supervision of user access permissions and role management.
- Ensuring compliance with the organization's policies and security standards.
- Optimization of Microsoft 365 license usage.
- Resolution of technical incidents and support for end-users.
- Management of updates, backups, and maintenance of Microsoft 365 services.
- Supporting internal teams to maximize the efficiency of collaborative tools.
- EQ ServiceHubCloud Technical AdvisorApril 2023 - Today (3 years and 2 months)New York, NY, USA
- Design and management of the cloud architecture on the Azure platform according to the organization's needs.
- Supervision of the implementation of Azure solutions, including virtual machines, networks, storage, and databases.
- Management of security, compliance, and governance policies in the Azure environment.
- Optimization of cloud infrastructure performance and management of associated costs.
- Collaboration with development teams to integrate native cloud solutions into applications.
- Supervision of backups, high availability, and disaster recovery plans.
- Technological watch to propose innovative solutions adapted to new needs.
- Microsoft Industry SolutionsMicrosoft 365 Technical AdvisorTECHNovember 2022 - December 2023 (1 year and 1 month)Dubaï, United Arab Emirates• Fournir une assistance technique de haute qualité pour les solutions Microsoft 365 (Teams, SharePoint, OneDrive, Exchange Online).• Analyser et résoudre les problèmes techniques rencontrés par les clients.• Collaborer avec les équipes internes (support, développement) pour garantir une résolution rapide des incidents.• Conseiller les clients sur les meilleures pratiques de configuration et d’optimisation des services Microsoft 365.• Accompagner les clients dans l’adoption et l’intégration des nouvelles fonctionnalités de Microsoft 365.• Gérer et suivre les tickets de support pour garantir la satisfaction client.• Participer à des réunions techniques avec les clients pour comprendre leurs besoins et proposer des solutions adaptées.• Rédiger des rapports techniques et des documentations pour améliorer le partage de connaissances.• Se tenir informé des mises à jour et des nouveautés de la suite Microsoft 365 afin de rester à jour avec les dernières innovations.
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Education
- Computer ScienceUniversity of Balamand2019