Freelancer profile translated to English.
Back to original languageAbout Emilie
Supporting teams in transition: Clarity, Cohesion, Stability.
I support teams and organizations during their transition phases: reorganization, introduction of new tools, rapid growth, tension, or loss of coordination.
My approach is deeply human: I re-establish communication, bring clarity, and strengthen cohesion to enable the team to move forward together.
With over 15 years of international management experience (up to 40+ countries) and advanced training in psychodiagnostics, I structure, stabilize, and transform teams for rapid impact on quality, efficiency, and customer experience.
French
Native or bilingual
English
Fluent
German
Fluent
Can work on-site
Paris (up to 50km), Strasbourg (up to 50km), Poitiers (up to 50km), Caen (up to 50km), Bordeaux (up to 50km)
Experience
- CARITAS Ludwigsburg-Waiblingen-EnzTraining OfficerEDUCATION AND E-LEARNINGJuly 2025 - Today (11 months)Mögglingen, BW, Germany
- Design and delivery of change management and employability support modules
- Behavioral skills development
- Resistance management and mediation
- OTT HydroMet Fellbach GmbHHead of After-Sales Service and Calibration LaboratoryMECHANICAL ENGINEERINGJanuary 2023 - February 2025 (2 years and 1 month)Fellbach, Germany• Restructuring of a multidisciplinary technical team (6 technicians: field, hotline, calibration lab, maintenance, and repairs)• Design and implementation of quality and performance indicators• Introduction of an intervention tracking system (tickets/coding)• Budget development, creation of service and customer loyalty offers, resource management (turnover > 1.3 M USD)• Deployment of transversal internal training for European teams
- Strube D&S GmbH,Head of Customer Service EuropeAGRICULTUREJanuary 2022 - December 2022 (11 months)Söllingen, NI, Germany• Merger of logistics and sales departments into a central European customer service team (10 people).• Introduction of new work processes and European-wide logistics flows; development of customer relationship strategy• Definition of annual objectives and departmental action plans• Development of international distribution contracts and mandates
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Education
- Postgraduate Degree - Transport, Export & LogisticsIPER – Ecole Supérieure de Normandie2000Diplôme de 3e Cycle - Transport, Export & Logistique
- DESS – International Business Law and PracticeUniversité de Nice Sophia Antipolis - Institut du Droit de la Paix et du Développement1998DESS – Droit et Pratique des affaires internationales