EPFreelancer profile translated to English.
Back to original languageAbout Emilie
Administrative & Commercial Support | Project Management for VSEs/SMEs
After more than 15 years of experience in sales management, communication, and cross-functional project management, I have chosen to put my skills to work for entrepreneurs, VSEs/SMEs, and growing businesses.
🎯My role:
Take charge of your administrative, commercial, and organizational tasks to increase your efficiency.
Be your operational right-hand person, capable of managing, structuring, and coordinating your projects to bring them to successful completion.
✨ What I bring:
A global vision from my management background, and a human approach based on clarity and trust.
Versatile, rigorous, and benevolent, I enjoy transforming complexity into simplicity, and moving projects forward with method and enthusiasm.
💡 How it works
One-off mission or regular support.
Based in Anglet, I work remotely or on-site in the Basque Country and Landes.
📩 Want to know more?
Let's discuss your needs, I'll be delighted to support you in your projects.
French
Native or bilingual
English
Conversational
Can work on-site
Anglet (up to 50km)
Experience
- Auto-entrepreneurIndependent Office ManagerSeptember 2025 - Today (9 months)Anglet, France🚀 Administrative & Commercial Support- Customer relations, quote preparation, follow-ups- Assembly of tender files (public and private)- Loyalty initiatives, Satisfaction surveys- Updating databases, ERP, CRM- Preparation and monitoring of contracts, administrative files- Qualification of incoming requests (applications, leads, ..)🎯 Project Management for VSEs/SMEs- CSR Support: labeling file, action and communication plan- Executive Assistance: agenda management, travel arrangements, internal coordination, preparation and facilitation of team meetings, quality of work life action plan- Event Coordination: organization of meetings, client reception, venue sourcing, service provider research, on-site reception and logistical management.
- Jours de PrintempsSales & Communication DirectorHUMAN RESOURCESJuly 2013 - October 2024 (11 years and 3 months)Lyon, FranceB2B Services Agency: Hospitality, Reception & Event Management2013 Assistant ⟶ 2017 Manager ⟶ 2022 Sales Director, Management Committee MemberSales Department Management
- Develop and monitor overall revenue (5M€ in 2024)
- Supervise customer relations: manage and retain, handle disputes
- Analyze needs, build proposals and pricing
- Manage tender files: assembly and follow-up
- Manage contracts: negotiate, draft, renew, and re-evaluate
- Monitor quality: audits, reporting, action plans
HR Management- Manage the sales team (2) & Lead Production Managers (4)
- Support HR Manager: recruitment, onboarding, training, HR administrative follow-up
Communication Management- Organize internal and external events
- Design and implement the annual communication plan
- Lead the deployment of a new website in 2023
- Initiate and lead a visual identity change in 2017
CSR: ECOVADIS labeling project - Bronze Medal obtained - Elysen (Conciergerie Privée de Luxe)Communication & Client Relations OfficerLUXURY GOODSSeptember 2012 - March 2013 (6 months)Lyon, France- Define and implement communication strategy- Develop press relations and partnerships- Manage a VIP client portfolio- Handle client requests and ensure service follow-up- Research, select, and manage suppliers- Customer retention and prospecting
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Education
- Maîtrise de CommunicationISCOM Lyon2006Maîtrise de Communication
- DEUG « Médiation Culturelle et CommunicationUniversité Lille III2004DEUG « Médiation Culturelle et Communication