Freelancer profile translated to English.
Back to original languageAbout Emilie
Senior Medical Secretary & Coordinator (15 years of experience) | Multi-specialties
Medical secretary expert for over 15 years, I master the administrative management of all medical and paramedical specialties. My versatility allows me to be immediately operational, regardless of your field of activity or internal protocols.
My areas of expertise:
Management of all specialties: Pediatrics, Allergology, Gynecology, Dermatology, Cardiology, etc.
Physiotherapy Specialization: Optimization of schedules by room/cabin and rigorous attendance tracking.
Medical-social coordination: Interface between practitioners and institutions (EHPAD, Retirement Homes).
Complete technological mastery:
Appointment booking software: Confirmed expertise on Doctolib, Maiia, KineDesk, KINEDOC.
Tools: IP telephony and medical office automation.
Technical reliability: Professional installation with fiber optics and 5G backup to ensure total availability.
English
Native or bilingual
French
Native or bilingual
Remote only
Primarily works remotely
Experience
- KINEDOCExpert in Medical Appointment Scheduling and Telephony ServicesMEDICALJanuary 2022 - January 2026 (4 years)Paris, FranceComplete management of telephone services for medical and paramedical practices, with rigorous organization of schedules and professional telephone reception.Handling patient calls, analyzing requests, and directing them according to the specific protocols of each practitioner. Managing medical emergencies, prioritizing appointments, and accurately relaying messages.Experience with numerous specialties: pediatrics, gynecology, dermatology, cardiology, ophthalmology, allergology, as well as paramedical professions (physiotherapy, osteopathy, psychology, speech therapy...).Daily use of appointment management and IP telephony platforms such as Doctolib, Maiia, and KINEDOC.Accustomed to working with multiple practitioners simultaneously, in demanding environments requiring responsiveness, discretion, and a high capacity for adaptation.
- CMONDOCSenior Medical Tele-Secretary & Specialized CoordinatorMEDICALAugust 2018 - December 2021 (3 years and 4 months)Paris, FranceNearly 4 years of expertise dedicated to your medical peace of mind.With proven experience in medical coordination, I assist General Practitioners and Specialists in the optimal management of their patient base and daily activities.Why entrust your secretarial work to me?Technical & Protocol Mastery: I don't just take messages. I master specific instructions (e.g., preparation for allergy tests, anticipation of pediatric vaccination schedules) to ensure quality care from the first call.Schedule Optimization: Expert in managing tight workflows, I know how to prioritize emergencies while stabilizing your schedule in the long term.Tools & Agility: Perfect command of Doctolib, Maiia, CMONDOC, KINEDOC, and IP telephony tools.Technical Reliability: Equipped with a fiber optic connection with permanent 5G backup to ensure 100% uninterrupted service continuity.My services:Personalized telephone reception and complex schedule management.Creation and follow-up of patient files.First-level advice according to your specific protocols.Coordination between colleagues and laboratories.Expert in managing physiotherapy practices, I master the complex organization of schedules by treatment room and cabin.I ensure session tracking.I also manage coordination with EHPADs and retirement homes, serving as a reliable interface between institutions and practitioners.My responsiveness and knowledge of logistical flows guarantee total fluidity for your practice.
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Education
- Set DesignerISBAS (Institut des beaux arts de Sousse)2009Formation supérieure centrée sur la rigueur organisationnelle, la gestion de projets complexes et le sens du détail.
Skill set
Categories
- Other