Freelancer profile translated to English.

Description

Are you looking for a reliable and autonomous customer support assistant to handle your requests remotely?

I assist companies in managing their customer relations (email, chat, customer service) with professionalism, clarity, and responsiveness. My goal: to save you time while ensuring a smooth and high-quality customer experience.

Organized, reliable, and comfortable in both writing and speaking, I can adapt to diverse clientele and represent a brand's image with seriousness and empathy.

I can support you on missions such as:

– Remote customer support (email, chat)

– After-sales service (SAV)

– Management of customer requests and complaints

– Satisfaction and loyalty tracking

My goal: to save you time while ensuring a smooth and high-quality customer experience.

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Remote only

Primarily works remotely

Sephora
Customer Advisor/Customer Relations
RETAIL (SMALL BUSINESS)
June 2024 - January 2026 (1 year and 7 months)
Genève, Switzerland
Customer relationship management in a demanding and results-oriented environment.

Welcoming and assisting clients, understanding needs, answering questions, managing objections, and monitoring satisfaction.

Accustomed to working with service quality, clarity, and customer loyalty objectives.

Experience in written and oral communication with a diverse clientele.
Client Management Answering the Phone
Mission ponctuelles - Aide administrative
Administrative Assistance & Customer Relations
E-COMMERCE
March 2024 - Today (2 years and 3 months)
Annemasse, France
Ad hoc administrative assistance and remote customer support tasks:
message and email management, information organization, responding to customer requests, simple and structured follow-up.
Work performed remotely with seriousness, autonomy, and a service-oriented attitude.
Respect for deadlines, confidentiality of information, and clear communication.
Customer Service After-Sales Service (SAV) Email Management Sense of Organization Customer Relations
Freelance -Projets personnels
Remote Customer Support Assistant
E-COMMERCE
January 2024 - Today (2 years and 5 months)
Annemasse, France
Handling remote customer requests in a personal and professional practice setting.
Responding to emails, tracking requests, organizing customer information.
Real-life simulation to develop skills in customer relations, written communication, and priority management.
Email Management Customer Support Customer Relations Written Communication Organization