Freelancer profile translated to English.

Description

Expert in User Research, facilitator, trainer, and leader in organizational transformation

With several years of experience as a user research specialist, I have acquired in-depth expertise in studying human behavior, identifying needs and expectations, and understanding the challenges users face. I have conducted research with thousands of users in very diverse contexts, ranging from agencies and consulting firms to large product organizations and various industries. This ability to adapt to different environments allows me to consistently provide relevant and strategic insights to guide the design of high-value products and services.

My methodology combines qualitative and quantitative approaches to ensure innovative solutions tailored to the real needs of end-users. I am passionate about using research to transform ideas into concrete, impactful products that positively change people's daily lives.

As an experienced manager, I am also comfortable in leadership roles, guiding and training multidisciplinary teams to achieve their objectives. I also actively participate in organizational transformations, helping organizations structure their processes, integrate a user-centric culture, and maximize their effectiveness in line with market expectations.

My goal: to design to change the world.

Industry field of expertise

Languages

French
Native or bilingual
English
Conversational
Spanish
Conversational

Workplace preferences

Can work on-site

Paris (up to 50km)

IPPON TECHNOLOGIES
Head of Experience Design
January 2022 - January 2026 (4 years)
Direction and structuring of the Design team in France (UX, UI, Research, Service Design). Definition of the strategic "Customer Knowledge & Experience" offering, aligned with business challenges. Support for major clients in product vision, CX strategy, and design transformation. Creation of a Prospective Design offering integrating trends, emerging uses, and business innovation. Implementation of DesignOps practices at scale: processes, standards, governance.
SNCF CONNECT & TECH
Head of Design Research Ops et Vision
January 2022 - January 2025 (3 years)
Direction of the strategic vision for customer experience and steering of insights governance. Coordination of knowledge (UX Research, Data Analytics, VoC, CRO) to support Product/Marketing decisions. Implementation of a centralized insights hub to ensure reliable strategic decision-making at scale. Direct contribution to the performance of customer journeys (conversion, satisfaction, retention). Management of a team of 10 designers/researchers. Development of responsible digital practices.
NAPOLÉON AGENCY (PWC)
Lead UX Research & Insights
January 2014 - January 2019 (5 years)
Building the Research offering and recruiting the team (10 people). Qualitative/quantitative studies, segmentation, behavioral analyses. Transformation of insights into concrete business strategies for major clients.