Freelancer profile translated to English.
Back to original languageAbout Emilie
Customer Service & E-commerce After-Sales Expert
🌐 Site: simplysav.fr
Expert in e-commerce after-sales service, I have been supporting online brands forover 3 yearsin managing, structuring, and optimizing their customer relationships.
I founded and developed my business independently, with a solid, operational, and customer satisfaction-oriented approach, working with clients such as **Lilly Skin, Charms Official**, and other e-commerce players.
I intervene in both existing after-sales services and complete setups, including tool configuration, workflow implementation, procedures, and adherence to each brand's unique tone.
My main missions:
- Complete after-sales service management (emails, tickets, calls)
- Setup and configuration of helpdesk and call tools
- Structuring processes and improving response times
- Strict adherence to procedures and brand image
- Management and optimization of customer reviews (Google, Trustpilot)
- Improvement of customer satisfaction and overall rating
- Coordination with internal teams (logistics, marketing)
Tools mastered:
- **Helpdesk**: Gorgias, Zendesk, HelpScout, Oracle
- **Telephony**: Aircall, Keyyo, Genesys, call tools
- **E-commerce**: Shopify, Wix, Wordpress, Prestashop
- **CRM**: Odoo, Square, Pipedrive, and other CRMs
Autonomous, reliable, and adaptable, I quickly integrate into existing teams and tools, with a clear objective:to provide a fluid, consistent, and high-performing customer experience.
French
Native or bilingual
Remote only
Primarily works remotely
Experience
- BUY THE MOON
On Malt
Infographic CreationJanuary 2025 - January 2025Mougins, France- Creation of an infographic on CANVA- Adherence to the graphic charter- Highlighting important elements- Making the visual impactful and engaging- Several check-ins with the client and some revisions - Game, Set & TalkCANVA Template CreationSeptember 2024 - September 2024Creation of CANVA templates + a PowerPoint-style presentation
- ISABELLE VERDONKWeb DesignerEDUCATION AND E-LEARNINGMarch 2024 - March 2024Website creationSearch Engine OptimizationVisual Identity
Reviews
Recommendations
FU
TC
+1
These freelancer profiles also match your criteria
Agatha Frydrych
Backend Java Software Engineer
4.7
(3)
2
Baptiste Duhen
Fullstack developer
4.6
(4)
5
Amed Hamou
Senior Lead Developer
4
(2)
7
Audrey Champion
Web developer
4.3
(3)
4
Education
- InternalCompany2023Autodidacte, j'ai démarrée en tant que freelance et je développe aujourd'hui mon activité. Capable de créer une équipe, former les agents SAV et les supervisés. Je prend le service en main et vous accompagne tout au long de notre collaboration.
Skill set
Categories
- Other