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Emilie De SchryverED

Average response time: 1 hour

Freelancer profile translated to English.
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About Emilie

My career path has allowed me to progress from first-level customer support to managing IT and application teams, notably overseeing the deployment of collaborative tools (such as Zendesk and Salesforce), training internal and franchise employees, and managing digital transformation projects. These experiences have provided me with comprehensive expertise, encompassing technical, organizational, and human aspects.

As an involved manager, I place great importance on team support and continuous process improvement. My creativity, organizational skills, and interpersonal qualities enable me to effectively meet user needs while contributing to the overall performance of projects.

Convinced that my profile matches the requirements of this position, I would be delighted to put my energy and know-how at the service of your objectives. I am available for an interview to discuss how I can contribute to your projects.

  • French

    Native or bilingual

Can work on-site
Paris (up to 50km)

Experience

  • Mistertemp'Group
    Head of IT and Application Support
    January 2021 - January 2024 (3 years)
    Managed 2 support teams: IT and applications (5 IT technicians and 5 customer relationship managers) Created application support (1000 users - 200 agencies) Deployed ticketing tool (Zendesk) 9 support services, 45 users Internal (employees) and external (franchisees) training Monitored SLAs, activity analysis, reporting, process improvement Business referent for the tech/products department
    Customer service implementation Procedure implementation Team management customer relations Customer relationship management
  • Pixid
    Project Manager
    January 2018 - October 2021 (3 years and 9 months)
    Commercial relationship with the client Supported the client in digital transformation Trained clients in web conferencing (average 200 participants) and in-person (average 20 participants) Managed a portfolio of projects (150 RUN and 50 BUILD) Improved, created, and automated internal processes
  • Pixid
    Customer Support Officer
    TECH
    September 2015 - December 2017 (2 years and 3 months)
    Handled Level 1 and 2 support tickets Configured client environments Escalated Level 3 tickets to the DevOps department

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