About Emilie
French
Native or bilingual
Experience
- Mistertemp'GroupHead of IT and Application SupportJanuary 2021 - January 2024 (3 years)Managed 2 support teams: IT and applications (5 IT technicians and 5 customer relationship managers) Created application support (1000 users - 200 agencies) Deployed ticketing tool (Zendesk) 9 support services, 45 users Internal (employees) and external (franchisees) training Monitored SLAs, activity analysis, reporting, process improvement Business referent for the tech/products department
- PixidProject ManagerJanuary 2018 - October 2021 (3 years and 9 months)Commercial relationship with the client Supported the client in digital transformation Trained clients in web conferencing (average 200 participants) and in-person (average 20 participants) Managed a portfolio of projects (150 RUN and 50 BUILD) Improved, created, and automated internal processes
- PixidCustomer Support OfficerTECHSeptember 2015 - December 2017 (2 years and 3 months)Handled Level 1 and 2 support tickets Configured client environments Escalated Level 3 tickets to the DevOps department
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