EOFreelancer profile translated to English.
Back to original languageAbout Emilia
Digital marketing and customer relations professional with 3 years of experience in managing marketing campaigns, content creation, order tracking, and customer relationship management. I am rigorous, versatile, comfortable with CRM and office tools, and motivated to contribute to customer satisfaction and the marketing development of an innovative company.
French
Native or bilingual
Can work on-site
Paris (up to 50km)
Experience
- OtitecE-commerce & Customer Relations OfficerAugust 2024 - February 2025 (6 months)94800 Villejuif, FranceDaily management of the online catalog via Prestatop: creation and updating of product sheets.• Inventory tracking and management, reducing stockouts by 20% through rigorous inventory monitoring and analysis.• Communication with the warehouse for order preparation and shipment.• Coordination with carriers for package dispatch and tracking.• Interface between customers and carriers, after-sales service management.• Resolution of customer issues by finding appropriate solutions and ensuring their satisfaction.• Management of supplier complaints.• Monitoring performance on marketplaces (delivery time, statistics, customer satisfaction).• Implementation of product highlighting strategies taking competition into account.
- Haven cakesMarketing and Sales ManagerAugust 2023 - July 2024 (11 months)Cesson, France
- Develop the client portfolio through prospecting actions (social networks, emails, etc.) and attract new clients.
- Marketing and Sales: Design and deploy communication strategies to enhance the company's image and strengthen its visibility on digital platforms.
- Freelance.comB2B Marketing OfficerJanuary 2022 - August 2023 (1 year and 7 months)92 Defense Avenue, Sandston, VA, USACreation and management of multi-channel campaigns.Generation and qualification of databases via Sales Navigator, PhantomBuster, ExcelManagement and cleaning of customer databases (HubSpot, Excel) Optimization of conversion funnels via HubSpot (lead nurturing, landing pages)Coordination of actions with internal teams (design, content, sales)Performance analysis and reporting (KPI, ROI, competitive intelligence)
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Education
- Master in Digital Marketing & E-businessInseec U msc & mba2023Master marketing digital & e-business
- Bachelor 3 in Commercial Development ManagementStudency Paris2021Bachelor 3 responsable du développement commerciale