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Emilia López ReviriegoEL

Emilia López Reviriego

SOFTWARE QA TESTER - CUSTOMER SUPPORT SPECIALIST

€350/day
Badajoz, ES
3-7 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Emilia López

Resolute, meticulous, and results-oriented professional with a solid track record in communication and technology environments. I specialize in connecting users with technology, ensuring software quality, and delivering exceptional customer experiences. Additionally, I offer writing and translation services.

If you're looking for someone committed to managing remote operations, optimizing support tickets, or rigorously testing your applications, I'm ready to help.

What I bring to your project:

Technical Support: Efficient helpdesk system management, technical problem resolution, and user assistance with clear, empathetic, and professional communication.

Quality Assurance (QA) and Testing: Manual testing, bug reporting, and functional validation to ensure your software or platform works perfectly.

Customer Support: Native fluency in Spanish and professional proficiency in English to serve international clients, manage incidents, and improve retention by creating engagement from the first contact.

Discipline and Autonomy: Organizational experience in remote work environments, management of demanding deadlines, and maintenance of fluid communication across different time zones.

I am seeking remote projects for the medium or long term (40 hours per week) and have full flexibility to coordinate overlap hours with US schedules. Let's talk about how I can add value to your team!
  • Spanish

    Native or bilingual

  • English

    Fluent

Remote only
Primarily works remotely

Experience

  • M47 Labs – Your AI Partner
    SOFTWARE QA TESTER
    June 2024 - December 2024 (6 months)
    Madrid, Spain
    • • Perform functional software testing (IOS) on different devices, interacting with engineers to ensure quality in various languages.
    • • Execute test cases for new functionalities. Investigate and report bugs until they are resolved.
  • Dominion Digital Banking & Insurance
    SOFTWARE QA TESTER
    October 2023 - June 2024 (8 months)
    Bilbao, PV, Spain
    • • Execution of rigorous functional and regression tests on retail banking software (RSI, EVO).
    • • API and web services validation with Postman and SoapUI, ensuring backend data integrity through SQL queries.
  • Mansion Group
    CUSTOMER ACCOUNT ADVISOR
    January 2022 - December 2022 (11 months)
    Remoto, Milazzo, ME, Italy
    • • Ensured quality control for Customer Due Diligence (CDD), documentation, and KYC criteria, effectively minimizing regulatory risks.
    • • Improved customer satisfaction by managing a high workload of emails, chats, and calls, consistently meeting and exceeding Key Performance Indicators (KPIs).

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Education

  • HIGHER DEGREE IN MULTIPLATFORM APPLICATION DEVELOPMENT (DAM)
    Ilerna
    2027
    GRADO SUPERIOR DESARROLLO DE APLICACIONES MULTIPLATAFORMA (DAM)
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