Emilia López Reviriego

Resolute, meticulous, and results-oriented professional with a solid track record in communication and technology environments. I specialize in connecting users with technology, ensuring software quality, and delivering exceptional customer experiences. Additionally, I offer writing and translation services.

If you're looking for someone committed to managing remote operations, optimizing support tickets, or rigorously testing your applications, I'm ready to help.

What I bring to your project:

Technical Support: Efficient helpdesk system management, technical problem resolution, and user assistance with clear, empathetic, and professional communication.

Quality Assurance (QA) and Testing: Manual testing, bug reporting, and functional validation to ensure your software or platform works perfectly.

Customer Support: Native fluency in Spanish and professional proficiency in English to serve international clients, manage incidents, and improve retention by creating engagement from the first contact.

Discipline and Autonomy: Organizational experience in remote work environments, management of demanding deadlines, and maintenance of fluid communication across different time zones.

I am seeking remote projects for the medium or long term (40 hours per week) and have full flexibility to coordinate overlap hours with US schedules. Let's talk about how I can add value to your team!