About Emerick
English
Native or bilingual
French
Native or bilingual
Experience
- RBCTechnical Systems AnalystJanuary 2021 - Today (5 years and 5 months)Toronto, ON, CanadaCollaborate with support teams to manage reports and deployments, optimize Microsoft 365 (Teams, Power BI, Project, Power Platform), automate workflows, maintain security via GPO, document, and inform internal teams.
- BestBuyRemote Technical SupportRETAIL (SMALL BUSINESS)November 2020 - January 2021 (2 months)Toronto, ON, CanadaRemote technical assistance for 30–40 clients/day, quick resolution of software and hardware issues. Support for installations and updates, personalized tutorials, advice on protection plans to improve satisfaction and long-term reliability.
- Trillium Health PartnersDesktop Support TechnicianSeptember 2020 - October 2020 (1 month)Mississauga, ON, CanadaTechnical support for critical desktops and laptops. Participation in the migration of 10,000 computers to Windows 10, with 20–30 upgrades/day. Installation of software, printers, and scanners, relocation of equipment for DR, ensuring continuity and efficiency.
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Education
- Microsoft Office Specialist: Expert (Microsoft 365 Apps) Certified in Cybersecurity (CC) Microsoft 365 Certified: Fundamentals Microsoft Certified: Azure Fundamentals Microsoft Certified: Security, Compliance, and Identity FundamentalsMicrosoft Office Specialist: Expert (Microsoft 365 Apps) Certified in Cybersecurity (CC) Microsoft 365 Certified: Fundamentals Microsoft Certified: Azure Fundamentals Microsoft Certified: Security, Compliance, and Identity Fundamentals
- Master's degreeUniversity of Montpellier2009Master's degree