Freelancer profile translated to English.

Description

3 years of operational experience in support and customer success on a SaaS solution with users = ticket resolution, CRM configuration, user onboarding, and procedure writing.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Remote only

Primarily works remotely

Groupe Beaumanoir
CSR Project Manager
February 2023 - Today (3 years and 4 months)
Paris, France
Climate and Carbon Strategy
• Co-pilot and coordinate the group's carbon committee and carbon strategy
• Collect data and regularly update the carbon footprint of the group, its brands, and its activities
• Measure the impact of planned actions on GHG emissions and the Group's carbon trajectory
• Prepare and monitor the SBTi file
• Propose and manage certain low-carbon projects
• Communicate results and raise stakeholder awareness on carbon issues.
• Develop tools, databases, and monitoring mechanisms
Other
• Lead and monitor the eco-office initiative, in conjunction with site representatives
• Regulatory and competitive monitoring
Lifen
Customer Success Manager
SOFTWARE PUBLISHING
September 2019 - September 2021 (2 years)
Île-de-France, France
Created the team
Managed a client portfolio
Project management
Onboarding and training
Managed client satisfaction
Provided client feedback to the product team
Offboarding interviews
Managed dissatisfaction
Identified and reactivated inactive users
Created/optimized processes
Defined, measured, and reported key performance indicators
Lifen
Customer Care Specialist
SOFTWARE PUBLISHING
September 2018 - September 2019 (1 year)
Rue de Paris / Ruelle de Paris, Valenton, France
Managed customer relations and satisfaction
Handled incoming requests
Assisted users with technical issues
Performed continuous monitoring, tracking, and improvement
Responded to information and advice requests from technical teams and clients
Developed technical information materials