Freelancer profile translated to English.

Description

Welcome to MAZE – Your haven in the administrative labyrinth!

Looking for reliable and efficient help to manage your administrative tasks? I am here to support you with kindness and professionalism, to simplify your daily life.

Specializing in medical secretarial services, I offer flexible services, adapted to your needs, whether hourly or on a monthly package. My goal? To allow you to concentrate fully on what truly matters to you.

Do not hesitate to contact me, I will be delighted to discuss with you and find together the solution that suits you.

My experience as a telephone advisor has allowed me to acquire solid foundations for telephone and human contact.

With great interpersonal skills; rigor, listening to policyholders to provide them with reliable and precise answers.

My diplomacy, my ease and my computer skills will satisfy you.

Industry field of expertise

Languages

French
Native or bilingual
English
Conversational

Workplace preferences

Remote only

Primarily works remotely

Belairdirect,
Insurance Agent
December 2024 - Today (1 year and 6 months)
Montreal, QC, Canada
Identify the caller. Handle incoming and outgoing calls from policyholders to answer their questions regarding their files (car and home insurance...). Redirect the caller to the correct department if necessary.
Insurance Customer Relations Customer Service Administrative Assistance Customer Follow-up
Caisse Primaire d'Assurance Maladie
Telephone Advisor (Call Center)
June 2020 - September 2023 (3 years and 3 months)
Metz, France
Identify the caller. Handle incoming and outgoing calls from policyholders to answer their questions regarding their files (reimbursement, healthcare, medical appointments, sick leave...). Redirect the caller to the correct department if necessary.
Customer Service Administrative Assistance Secretarial Customer Relations Telephone Advisor
Centre Social "Jolibois"
Secretary
September 2019 - May 2020 (8 months)
Nancy, France
Welcome people. Provide administrative secretarial services (typing letters, folding, filing and archiving documents...). Organize meetings. Assist people in completing their administrative forms (Taxes, Health Insurance, email...). Answer the phone and handle various requests.
Administrative Assistance Secretarial Administrative Management