Freelancer profile translated to English.
Back to original languageAbout Elyse
Project management expert, I have held cross-functional positions with a strong customer focus: solution consultant, customer success and key account manager. A strong product dimension has allowed me to understand and grasp product development and evolution methodologies as well as the associated organization; AGILE, SACLE, DSM.
My area of expertise is the integration of BtoB SaaS solutions, and the implementation of processes to scale.
Marketplace, CDP, e-commerce, Retail, data analytics are subjects that I know well and on which I can bring more than my skills, my business and functional knowledge.
Orange, Cdiscount, Sephora, Auchan, Alinea, Casino... these companies have benefited from my expertise on these subjects.
Some actions that I can perform for you with the associated support: Project kickoff, retroplanning, COPIL, follow-up reports, workload estimation.
On the other hand, good humor is one of the advantages of my profile !!
English
Fluent
Spanish
Conversational
Arabic
Basic
French
Native or bilingual
Can work on-site
Bordeaux (up to 50km), Paris (up to 10km)
Experience
- Octopia - CdiscountSenior Solution consultantSOFTWARE PUBLISHINGApril 2021 - Today (5 years and 2 months)Bordeaux, FranceSenior Solution Consultant:- Structuring and supervising a team of 4 people for the integration of the Merchant as a service solution, from signature to Golive.- Implementation of cross-functional processes including several pre-sales, sales, customer success, product and onboarding teams, from the qualification phase in pre-sales.Project Director:-Responsible for a key client from signature to Run, including integration>Solutions: Merchant as a service, Marketplace as a service>Clients: CDiscount, Casino, Rakuten, BHV, PhoneHouse, Worten, Carethy .. 12 clients integrated in less than 18 months + 4 client kickoffs
- EasyenceKey Account Manager (ex Ysance)SOFTWARE PUBLISHINGMarch 2019 - October 2020 (1 year and 7 months)Paris, FranceKey Account Management Multi-solution company:Project orchestration from sales to account managementProspecting, qualification, pre-sales phase, contractual exchanges, closingCustomer follow-up to ensure no churn in collaboration with the customer success teams mainly>Solutions: Cross-channel CDP + AI, Omnichannel Attribution, E-Merchandising>Clients: Top French Retailers Auchan, Sephora, Alinéa, HappyChic, Monoprix, Groupe Mousquetaire…>>>ARR: 1 million € / Upsell ARR: 200k€ + Services
- YsanceCustomer Success ManagerSOFTWARE PUBLISHINGApril 2018 - March 2019 (11 months)Paris, FranceCustomer Success Manager - omnichannel CDP expert:Solution integration at retailer clients + Run with business and technical aspects in relation to internal and external business, technical, data and product stakeholdersBusiness support to achieve ROI objectives on all acquisition and retention leversSolutions: Cross-channel CDP + AIClients: Top French Retailers Auchan, Sephora, Alinéa, HappyChic, Monoprix, Groupe Mousquetaire…ARR: 1 million € / Upsell ARR: 200k€ + Services
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Education
- Master 2, Marketing/ EntrepreneurshipINSEEC2012Master 2, Marketing/ Entrepreneuriat
- Bac+2, Administrative and Commercial ManagementIUT de Montreuil2009Bac+2, Gestion Administrative et Commerciale