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Elyse LarocheEL

Elyse Laroche

Project Manager / Product Owner / E-commerce

€600/day
Bordeaux, FR
8-15 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Elyse

Project management expert, I have held cross-functional positions with a strong customer focus: solution consultant, customer success and key account manager. A strong product dimension has allowed me to understand and grasp product development and evolution methodologies as well as the associated organization; AGILE, SACLE, DSM.
My area of ​​expertise is the integration of BtoB SaaS solutions, and the implementation of processes to scale.

Marketplace, CDP, e-commerce, Retail, data analytics are subjects that I know well and on which I can bring more than my skills, my business and functional knowledge.

Orange, Cdiscount, Sephora, Auchan, Alinea, Casino... these companies have benefited from my expertise on these subjects.

Some actions that I can perform for you with the associated support: Project kickoff, retroplanning, COPIL, follow-up reports, workload estimation.

On the other hand, good humor is one of the advantages of my profile !!
  • English

    Fluent

  • Spanish

    Conversational

  • Arabic

    Basic

  • French

    Native or bilingual

Can work on-site
Bordeaux (up to 50km), Paris (up to 10km)

Experience

  • Octopia - Cdiscount
    Senior Solution consultant
    SOFTWARE PUBLISHING
    April 2021 - Today (5 years and 2 months)
    Bordeaux, France
    Senior Solution Consultant:
    - Structuring and supervising a team of 4 people for the integration of the Merchant as a service solution, from signature to Golive.
    - Implementation of cross-functional processes including several pre-sales, sales, customer success, product and onboarding teams, from the qualification phase in pre-sales.

    Project Director:
    -Responsible for a key client from signature to Run, including integration


    >Solutions: Merchant as a service, Marketplace as a service
    >Clients: CDiscount, Casino, Rakuten, BHV, PhoneHouse, Worten, Carethy .. 12 clients integrated in less than 18 months + 4 client kickoffs
    Project Management SAAS Integration Project Management Team Management Account Management Customer Relations Technical Project Management Web Project Management AMOA Agile Method
  • Easyence
    Key Account Manager (ex Ysance)
    SOFTWARE PUBLISHING
    March 2019 - October 2020 (1 year and 7 months)
    Paris, France
    Key Account Management Multi-solution company:
    Project orchestration from sales to account management
    Prospecting, qualification, pre-sales phase, contractual exchanges, closing
    Customer follow-up to ensure no churn in collaboration with the customer success teams mainly


    >Solutions: Cross-channel CDP + AI, Omnichannel Attribution, E-Merchandising
    >Clients: Top French Retailers Auchan, Sephora, Alinéa, HappyChic, Monoprix, Groupe Mousquetaire…

    >>>ARR: 1 million € / Upsell ARR: 200k€ + Services
  • Ysance
    Customer Success Manager
    SOFTWARE PUBLISHING
    April 2018 - March 2019 (11 months)
    Paris, France
    Customer Success Manager - omnichannel CDP expert:
    Solution integration at retailer clients + Run with business and technical aspects in relation to internal and external business, technical, data and product stakeholders
    Business support to achieve ROI objectives on all acquisition and retention levers


    Solutions: Cross-channel CDP + AI

    Clients: Top French Retailers Auchan, Sephora, Alinéa, HappyChic, Monoprix, Groupe Mousquetaire…

    ARR: 1 million € / Upsell ARR: 200k€ + Services
    SAAS ROI Data Visualization Customer Journey CRM Customer Experience User Experience (UX) Account Management Facebook Marketing Google Ads On-Page Optimization Segmentation Data Analysis Data Science

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Education

  • Master 2, Marketing/ Entrepreneurship
    INSEEC
    2012
    Master 2, Marketing/ Entrepreneuriat
  • Bac+2, Administrative and Commercial Management
    IUT de Montreuil
    2009
    Bac+2, Gestion Administrative et Commerciale

Skill set

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