Elvis Luaba Lutete

Banking Customer Expert Support | Card Security & Emergency Specialist | Full-Stack Web Developer

Are you looking for a French-speaking customer support expert to handle sensitive issues (security, fraud) and improve your customer relations? I have a perfect command of these challenges.

I combine 3 years of experience in a banking call center at Worldline with web development skills to offer you a rare and valuable dual expertise.

📌 My business expertise:

- Management of banking emergencies: immediate card blocking (loss, theft, fraud) via the Card Stop service.

- Advanced technical support: resolution of incidents related to electronic payments and financial services.

- Strict application of KYC and compliance procedures in a demanding regulated environment.

📌 My technical added value:

I develop complete web applications (front-end + back-end) with:

Language: Python

Front-end: React, HTML, CSS, JavaScript

Back-end: Flask

I can help you to:

- Automate repetitive business processes to increase efficiency.

- Strengthen your customer support

📌 Types of missions sought:

- Expert / technical customer support (banking, fintech, insurance)

- Development of web applications or business interfaces

- Process improvement through automation

📍 Based in Romania, I work exclusively remotely for French-speaking clients (France, Luxembourg, Belgium, Switzerland).

Ready to give your projects a new dimension? Contact me!