Freelancer profile translated to English.

Description

Writer and graduate of a Master 2 in Public Texts and Cultures, I have over 10 years of experience in international customer relations and administrative management. My writing, interpersonal, and organizational skills will be an asset to your projects. Rigorous, dynamic, and solution-oriented, I can assist you with your administrative and financial management, in both French and English:

- Invoice or quote editing, financial reporting, budget monitoring

- Schedule and agenda supervision

- Email or letter drafting

- Telephone customer contact

- Professional writing of articles, ads, or summaries

- English/French translation

- Audio transcription

- Commercial support to ensure customer satisfaction and optimize service

Do not hesitate to contact me for more information, I would be delighted to discuss with you.

Elsa

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Antibes (up to 10km)

TOURISME Les suites de Robinson
RESIDENCE MANAGER
May 2022 - October 2025 (3 years and 5 months)
06210 Mandelieu-La Napoule, France
Responsible for managing a 30-apartment residence:
Financial management: budget control, financial reporting to owners, and occupancy rate optimization
Administrative and commercial management: responsible for bookings, commercial exchanges with clients by email, phone, or in person, scheduling, invoicing, and payment follow-up.
Customer satisfaction monitoring, dispute and complaint management, annual revenue increase of 20% through a loyalty strategy and dynamic pricing
Supervision of apartment maintenance, upkeep, and renovations
Invoicing Booking and Scheduling Management Financial and Administrative Management Customer Loyalty
ANGLAIS Ma nouvelle ville
BILINGUAL MOBILITY ADVISOR
September 2020 - January 2022 (1 year and 4 months)
Quint-Fonsegrives, France
Support for international clients settling in France, presenting the program by phone in English, checking eligibility, creating files, and administrative follow-up
Training new mobility advisors to ensure service quality
Airbus
BILINGUAL RECEPTION OFFICER
January 2020 - June 2020 (5 months)
31700 Blagnac, France
Welcoming and directing clients in French and English
Handling phone calls and emails in both languages
Organizing events and visits for international clients