Freelancer profile translated to English.
Back to original languageAbout Elsa
Welcome to my profile ✨
Are you tired of having to manage everything yourself, failing to retain existing clients, or provide quality follow-up to your clients? I use your customer relations and customer experience as a real growth lever for your business!
- More completions,
- More retention,
- Better customer satisfaction
- Increased loyalty
I will relieve you of your customer relations so you can truly focus on your business.
- I will engage your community to maintain your clients' engagement,
- I will pammenter them and reach out to those who leave silently,
- I will provide you with feedback and support you in improving your customer experience,
- I will manage your various communication channels to free up your time,
- I will onboard your new clients so they feel they are in the right place,
- I will organize offboarding to gather valuable feedback for growing your business,
- I will provide you with a comprehensive monthly report with performance indicators and actions to work on to level up your biz,
- Not to mention, clarifying your processes to offer the same quality to each of your clients and have a fluid business at every step.
The list is, of course, not exhaustive.
My values are humanity, kindness, and pleasure. Ensuring that every client feels seen and in the right place, and that they have a 5-star experience so that the client naturally recommends your services/products to others.
Looking forward to discussing! 🪷
French
Native or bilingual
English
Conversational
Remote only
Primarily works remotely
Experience
- Développement Durable ÉquestreCustomer CareEDUCATION AND E-LEARNINGMarch 2026 - Today (5 months)→ Engage the community on Discord→ Manage logistical questions via email and the dedicated tool with reactivity (within 24h)→ Re-engage members through targeted mini-coaching sessions→ Handle dissatisfaction constructively→ Upgrade members when relevant→ Conduct offboarding interviews for members who were supported→ Implement and improve processes and member experience→ Centralize and transmit member feedback→ Monitor and regularly transmit key performance indicators (KPIs)→ Manage unpaid invoices
- Liberty WebiCommunity management on WhatsAppEDUCATION AND E-LEARNINGJanuary 2026 - February 2026 (1 month)WhatsApp community management for Jody Cavalier & Jean Hollander during a virtual event, webinar, and challenge.
- Iris imagerieMedical Radiography TechnicianMEDICALSeptember 2020 - April 2023 (2 years and 7 months)Lille, France
- Accompany patients during their MRI exams,
- Establish a relationship of trust, reassure them, and ensure the smooth running and comfort of the patient,
- Manage patients with calm and kindness to offer the best possible examination,
- Ensure the proper conduct of the examination,
- Verify the patient's medical history and the contraindication questionnaire,
- Perform MRI scans
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Education
- Medical Radiography TechnicianIFMEM of Tours2020
- Customer Care ManagerBaker Bloom2025Gérer la partie exécutive de la relation client, de l'audience et la partie managériale en tant que CCM
Skill set
Categories
- Other