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Elova LogaEL

Elova Loga

Business Analyst ServiceNow

€559/day
Paris, FR
3-7 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Elova

I support business units in modeling their needs around ServiceNow, using ITIL and Agile methodologies. My dual role allows me to do this proactively by being a proposer in their expression of needs.

Having worked on the ServiceNow platform for over 5 years, I have had the opportunity to work in service companies as well as with end clients. This allows me to understand both worlds with a view of their specificities.

My certifications:
- Certified Product Owner (PSPOI)
- ITIL Foundation v.3
- System Administrator

My strengths:
Autonomous, dynamic, empathetic, Adaptable, Good interpersonal skills, Service-oriented.

Looking forward to discussing with you!

  • French

    Native or bilingual

  • English

    Conversational

Remote only
Primarily works remotely

Experience

  • Transdev Groupe
    Proxy Product Owner
    TRANSPORTATION
    January 2020 - Today (6 years and 4 months)
    France
    ITSM Business Analysis (MOA)
    - Analysis of business needs
    - Assistance in modeling workflows and forms
    - Writing functional and technical specifications
    - Conducting training sessions on ServiceNow usage
    - Communication for each production deployment

    ITSM Technical Project Management (MOE)
    - Integration of developments related to evolutions
    - RUN Management (handling incidents and requests)
    - Management of Third-Party Maintenance (technical team)
    - Conducting acceptance testing of delivered developments (ensuring delivery quality)
    - Ensuring the quality of developments put into production

    Platform Maintenance in Operational Condition
    - Technical and functional administration
    - Workflow design and maintenance
    - Service catalog update
    - Creation of dashboards and reports
    - Management of repositories (users, groups, assets, etc.)
    - Version upgrade management
    ServiceNow Client Support Business Analysis Functional Specifications Technical Specifications Technical Project Management Functional Acceptance Testing User Training Communication
  • Petit Forestier
    Product Owner
    TRANSPORTATION
    March 2019 - January 2020 (10 months)
    Villepinte, France
    Product Owner/Technical Expert
    Automation of the credit note request process
    - Modeling and design of Workflows and Service Catalog offerings
    - Interfacing ServiceNow with Igloo and Talend
    - Creation of dashboards and reports
    Implementation of the "Change Request" module
    - Customization of the change form
    - Adaptation of the normal change Workflow
    - Notification setup
    Commercial relationship with ServiceNow (license purchase) and with service providers

    Technical Assistance (consultant at DEVOTEAM)
    Cloning and instance version upgrades
    - Impact analysis
    - Defect correction after version upgrade
    LDAP synchronization
    - Collaboration with Security, Network, and Infrastructure teams
    - Configuration of MID Server and AD
    - Setup of automated imports (user and group)
    Evolutions of the "Service Request" and "Incident" modules
    - Analysis of evolution requests (specifications and acceptance test plan)
    - Configuration and Development of new features
    User training
    Implementation Technical Specifications Functional Specifications Functional Acceptance Testing Quality Control Team Coordination Product Owner User Training
  • DEODIS
    Client Service Consultant
    CONSULTING AND AUDITS
    September 2017 - March 2019 (1 year and 6 months)
    Île-de-France, France
    Technical-Functional Consultant (MOE/MOA) at Total

    Project Management
    - Reference for Service Request Management (SRM) for the Process Manager
    - Technical and functional assistance for offer modeling
    - Support and management of unit tests
    - Planning and leading project follow-up committees
    - Training users and new team members
    - Creation of dashboards and reports

    Service Request / Catalog Management
    - Administration of service catalog offerings (creation, maintenance, and evolution)
    - Management of assignment and visibility rules
    - Ensuring continuous improvement of catalogs

    Incident Management
    - L2 Support, monitoring, and resolution of incidents related to SRM processes
    - Incident qualification and prioritization
    - Incident escalation and mobilization of responsible technical teams
    - Optimization and provision of necessary corrections for the incident resolution process
    Project Management Catalog Incident Management ITSM User Training KPI Teamwork
Check out Elova's experience

Recommendations

FU
Mohamed SekkourMS
FU
Former user and 2 other people have recommended Elova

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Education

  • Digital Consultant ServiceNow, IT
    FITEC
    2017
    Consultant digital Service Now, Informatique
  • Master 2 (M2), Chemistry-Biology
    University of Strasbourg
    2016
    Master 2 (M2), Chimie-Biologie
Check out Elova's education

Certifications

Elova's certifications are only visible to Malt Community members

Skill set (25)

ServiceNow
ITSM
ITIL
Business Analysis
Technical Project Management
Team Management
Project Management
ITIL V3
Cross-functional Coordination
Product Owner
Implementation
Catalog
Change Management
Incident Management
Client Support
Functional Specifications
Technical Specifications
Functional Acceptance Testing
User Training
Communication
Quality Control
Team Coordination
Incident Management
KPI
Teamwork

Categories