Freelancer profile translated to English.

Description

With over 18 years of experience in customer service and administrative management, I support web entrepreneurs in delegating their tasks so they can focus on the essential: growing their business.

If you feel overwhelmed by repetitive tasks that eat up your time and hinder your productivity, I'm here to help you regain control. By taking charge of administrative tasks and simplifying your organization, I allow you to free up space for high-value actions.

My goal?To offer you personalized, efficient, and caring service, so you can move forward with peace of mind with solid support by your side.

**What I can do for you**: (non-exhaustive list)

📄 **ADMINISTRATIVE MANAGEMENT**:

- Management of your inbox/calendar

- Data entry and formatting of documents/ebooks

- Creation of questionnaires

💳 **SALES ADMINISTRATION**:

- Quotes

- Invoicing

- Payment tracking

- Unpaid debt management

🤝 **CUSTOMER SERVICE**:

- Management of requests and complaints

- Customer loyalty

- Technical and commercial support

📲 **SOCIAL MEDIA**:

- Posting your content

- Creation of simple visuals (Canva)

- Management of interactions with your audience

📦 **MY PRICING PACKAGES**:

Basic Pack: 10h/month → €340 (€34/h)

Advanced Pack: 20h/month → €640 (€32/h)

Premium Pack: 30h/month → €900 (€30/h)

💡Standard hourly rate: €35/h

Ready to delegate to free up time and optimize your organization?

I would be delighted to discuss with you and support you in your projects.

Languages

French
Native or bilingual
Spanish
Basic

Workplace preferences

Remote only

Primarily works remotely

TCAR Transdev Rouen
Administrative Agent
TRANSPORTATION
March 2009 - June 2022 (13 years and 2 months)
Rouen, France
Online Assistance Service

Study customer requests, inform them about the operation and pricing of ticketing.
Knowledge of the MRN network and all procedures of the company's various departments.
Manage complaints and inform customers in real-time about disruptions using the Operating Assistance and Passenger Information System.
Generate call statistics and analyze them.
Handle written customer information requests and complaints.
Manage administrative tasks for the Distance Selling department (registered mail, termination, suspension, unpaid debts).
Enter delegation reports for the Marketing department.
Respond to private messages and comments on the Astuce Network Facebook page.
Create a library of responses for social media.
(plus various tasks: marketing, complaints, press review, social media, subscriptions)
Collective Procedures Complaint Management Customer Service Management Statistics Administrative Management Data Entry Social Media
TCAR Transdev Rouen
Administrative Agent
TRANSPORTATION
November 2003 - March 2009 (5 years and 5 months)
Rouen, France
Fine Recovery Service

Welcome customers, handle their concerns, and guide them through the process.
Ensure the registration of tickets and the follow-up of the recovery procedure.
Manage the supply of ticket books.
Collect revenue from inspectors and offenders.
Manage a cash register.
Customer Service Debt Collection Data Entry Inventory Management Cash Collection Physical and Telephone Reception Administrative Correspondence Writing