Elodie Wetzel

Assisting individuals with diverse needs to promote their autonomy, quality of life, and daily well-being.

This role has allowed me to develop strong listening, adaptability, and organizational skills, as well as great ease in managing sometimes sensitive individual situations.

I ensure the identification of needs, the implementation of appropriate solutions, and the maintenance of a lasting relationship of trust.

This experience has strengthened my skills in communication, priority management, autonomy, sense of service, and human support, qualities that I also apply in customer relationship management and activity coordination.

Supporting adults, adolescents, and children in developing their personal resources, managing stress, handling emotions, building self-confidence, and improving daily well-being.

Conducting individual sessions and group workshops tailored to participants' needs, fostering self-awareness, autonomy, and strengthening personal capabilities.

Designing and leading support programs on topics such as concentration, mental preparation, self-confidence, and quality of life.

This role utilizes skills in active listening, needs analysis, group facilitation, communication, change management, and creating a trusting environment conducive to personal development.

Managing client relationships for major players in the banking and payment processing sectors, with the mission of ensuring service quality, proper execution of services, and client satisfaction.

Serving as the primary point of contact between clients, partners, and internal teams, I oversaw operational project tracking, coordinator of stakeholders, needs identification, and implementation of tailored solutions.

Contributing to the retention of strategic accounts through a proactive approach, close support, and rigorous management of service commitments.