Freelancer profile translated to English.

Description

👋 After more than 15 years traveling through the tourism, hotel and catering, and event sectors, I am launching my own business today, still driven by the same passion, the same enthusiasm, and the same professionalism!

What I have accomplished so far 🎯:

✧ Thecamp >> Internalization of catering - development of the F&B offer, organization of events, recruitment, management - while keeping an eye on profitability and customer satisfaction.

✧ Expedia >> Management of a portfolio of 115 partners (€850K), recruitment of 360 establishments in 2 years, by developing the average basket and customer loyalty.

✧ Voyage-Privé >> Achievement of a turnover of €1.2M for a target of €500K, thanks to a personalized and human approach.

🚀 What I now offer:

💼 Business development & revenue growth

🤝 Customer relations & loyalty

⚙️ Project management and event organization

👥 Recruitment, training & management

If you are in these sectors and have a project, let's discuss it!

Looking forward to discussing or collaborating ✨

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Aix-en-Provence (up to 50km)

THECAMP
F&B PROJECT MANAGER
November 2022 - Today (3 years and 7 months)
- Internalization of catering
- Creation and management of the catering offer and processes
- Organization of events (Afterwork, seminar offers, themed evenings)
- Team management and recruitment
- Budget management
- Service provider management
- Bar launch and management
Team management Project management Recruitment Budget management Event organization
EXPEDIA
BUSINESS DEVELOPER / ACCOUNT MANAGER
March 2018 - April 2021 (3 years and 1 month)
• Commercialization of the Expedia brand and its subsidiaries
• Prospecting and acquisition of new hotel partners: [45 / quarter or 360 over 2 years]
• Customer support after onboarding on the use of our tools
• Management of a portfolio of 115 partners worth €850K
• Increase in average customer spending
• Churn prevention
Prospecting Client portfolio management Business development Sales Salesforce
VOYAGE PRIVE
CUSTOMER RELATIONS OFFICER
November 2015 - February 2018 (2 years and 3 months)
Implementation and management of the "outgoing calls" project:
• Development of à la carte stays for groups
• Telephone prospecting from a qualified list
• Revenue development: Annual target to achieve: €500K / achieved: €1.2 million
• Processing incoming emails
• Customer loyalty
Project management Business development Loyalty Prospecting Salesforce