Elodie V.

Invisible AI systems to structure and manage customer requests

I work with companies that want to sustainably structure their organization, not just install a tool.

I mainly work with premium service companies that receive a large volume of customer requests (events, consulting, real estate, specialized services), where the structuring of incoming flows becomes an operational issue.

Observed results:

✅ -60% sales time: fewer back-and-forths before quotes

✅ +40% qualified exchanges: automatic scoring of high-value requests

✅ Premium responses in 30 seconds: 24/7 lead security

Use cases

• Automated qualification of quote requests

• Multi-channel customer request management

• Automation of incoming email processing

• Qualification and transmission of commercial leads

My approach:

My background in structuring financial flows has taught me one thing:

Operational disorder always costs more than we think.

Scattered customer requests

Unstructured emails

Saturated WhatsApp

Manual follow-ups

Dependence on a key person

Most companies compensate manually for what should be structured.

What I implement

I intervene to design and deploy AI-based automation systems that organize, filter, and structure your customer flows.

My approach is strategic before it is technical.

I start by identifying the invisible frictions:

• Where does information get lost

• Where does overload occur

• Where do repetitive tasks multiply

• Where does the flow lack architecture

The system I design

• Conversational agents (website, email, WhatsApp)

• Intelligent request routing

• Automation of repetitive tasks

• Structuring of internal flows

• Escalation to human when necessary

• System documentation and security

I work with companies that want to structure