Elodie R.

My main responsibilities include managing diaries and schedules, processing emails and mail, preparing and following up on administrative files, data entry and updates, creating professional documents on Word, Excel, and PowerPoint, as well as administrative follow-up on Sage.

Accustomed to working autonomously, I ensure the smooth running of administrative activities by rigorously following up on files, meeting deadlines, and maintaining the confidentiality of information.

Key skills: administrative management, secretarial work, organization, planning, invoicing, customer relations, Microsoft Office (Word, Excel, PowerPoint, Outlook), Sage, and digital tools.

I play a central role in the administrative, commercial, and organizational management of the business.

I support management in the daily follow-up of files, organization of meetings, management of complex schedules, preparation of presentations, reports, and dashboards, as well as coordination between different departments of the company.

I am also in charge of sales administration, from receiving customer requests to after-sales follow-up. As such, I am responsible for preparing and following up on quotes, entering and processing orders, tracking deliveries, invoicing, and managing customer files.

As a key point of contact for customers and suppliers, I carry out administrative and commercial follow-ups, payment tracking, complaint management, and support request processing to ensure a high level of customer satisfaction.

My responsibilities also include:

• Management of diaries and organization of business travel

• Organization of meetings and writing of minutes

• Administrative and commercial follow-up of customer files

• Management of quotes, orders, invoices, and contracts

• Customer follow-ups and payment tracking

• Management of after-sales service and support requests

• Supplier relations and purchasing follow-up

• Management and updating of customer databases

• Creation of dashboards and activity reporting

• Monitoring of indicators and administrative deadlines

• Document management and archiving

• Assistance to technical and commercial teams

With over 15 years of experience, I have developed strong organizational skills, excellent interpersonal skills, a keen sense of priorities, and great autonomy. I am proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook), Sage, Windows and Mac environments, as well as collaborative and administrative management tools.