Freelancer profile translated to English.

Description

Rigorous and experienced professional, I put my expertise and passion at the service of each project. With solid experience in my field, I am recognized for my seriousness, my analytical skills, and my unwavering commitment. Always seeking excellence, I combine technical know-how and strategic sense to achieve concrete and lasting results. My determination and professionalism make me a reliable and high-performing partner, ready to take on new challenges with dynamism and ambition.

Languages

French
Native or bilingual
Spanish
Fluent

Workplace preferences

Can work on-site

Grigny (up to 50km)

darty cuisine
Sales Administration
May 2021 - February 2024 (2 years and 9 months)
Management of sales schedules, installation schedules.

Order management: Take charge of customer orders, verify information, and ensure they are correctly transmitted to suppliers.
Schedule maintenance, tracking spreadsheets...

Administrative follow-up: Drafting and ensuring the proper preparation of quotes, invoices, and contractual documents.

Coordination with teams: Collaborate with designers, logistics personnel, and installers to ensure deadlines are met.

Delivery and installation follow-up: Ensure products are delivered on time and that installation proceeds according to customer expectations.

Returns and complaints management: Handle any product return requests or complaints related to installations.
Ixina
Sales Administration
September 2020 - May 2021 (8 months)
Givors, France
Temporary Sales Administration replacement.
Order management: Take charge of customer orders, verify information, and ensure they are correctly transmitted to suppliers.
Administrative follow-up: Ensure the proper preparation of quotes, invoices, and contractual documents.
Coordination with teams: Collaborate with designers, logistics personnel, and installers to ensure deadlines are met.
Delivery and installation follow-up: Ensure products are delivered on time and that installation proceeds according to customer expectations.
Returns and complaints management: Handle any product return requests or complaints related to installations.
socoo'c
Sales - Designer
July 2015 - July 2020 (5 years)
Givors, France
Customer reception and advice:

Welcome customers in the store and identify their needs.
Analyze customer expectations in terms of style, budget, and kitchen use (practicality, aesthetics, etc.).
Propose adapted and personalized solutions based on specific customer requests.
Custom kitchen design:

Create kitchen projects using 3D design software to visualize layouts.
Take precise measurements during home visits or from plans provided by clients.
Ensure projects comply with safety standards, technical constraints, and customer budgets.
Sales management:

Track the progress of sales files from order placement to delivery and installation.
Present clear and detailed quotes, including various products, accessories, materials, and associated services.
Manage price and payment term negotiations, according to commercial policies.
Administrative and logistical follow-up:

Manage orders and deliveries in coordination with suppliers.
Verify the correct receipt of products and the quality of delivered materials.
Coordinate with installation teams to ensure implementation consistent with the initial project.
Customer satisfaction follow-up:

Ensure customer satisfaction throughout the sales process and after kitchen installation.
Handle complaints and provide solutions in case of disputes.